RAI Knowledge, Talent, and Data Systems Intern

Job Description

About Company:

Lensa is a career site that helps job seekers find jobs in the US. It promotes jobs on LinkedIn on behalf of its clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for the International Rescue Committee. Lensa is not a staffing firm or agency and does not hire directly for these jobs.

Job Description:

Job Title: RAI Knowledge, Talent, and Data Systems Intern (unpaid)

Organization: International Rescue Committee (IRC)

Sector: Administrative/General Office

Type: Fixed Term, Part-Time, Unpaid

Location: Fully Remote (New York, NY HQ USA)

Open to Expatriates: No

Eligibility: This role is only available for students from the University of Michigan’s School of Social Work (UMSSW).

Overview:

This fully remote MSW field placement will support Resettlement, Asylum, and Integration (RAI) in the United States, which comprises 29 dynamic offices. RAI-US delivers lasting impact in refugee and immigrant communities by providing initial resettlement, mental health, employment, workforce development, English as a second language, and immigration services, in addition to services for foreign-born survivors of crime and human-trafficking. Private resource development is crucial for sustaining these services. The intern will work with the Resource, Acquisition, and Management (RAM) team within RAI-HQ to support development and volunteer operations across U.S. offices.

Responsibilities (can be refined based on student interest):

• Instructional Design and Knowledge Management:
• Receive training on instructional design and adult learning principles.
• Identify knowledge gaps and update/create training content on Kaya and RescueNet for Volunteer and Donor Engagement and Operations.
• Design and deliver info sessions and trainings to staff and volunteers, including creating recordings and animated videos.
• Potential Topics:
• Info sessions: Volunteering and Interning with IRC; Pathways to Support IRC
• General orientation: Expectations & Policies for Volunteers/Interns
• Developing department specific orientations – collaborate with HQ teams
• Volunteer Operations: Onboarding staff to effectively & compliantly engage volunteers/interns across platforms & processes
• Human-Centered Systems Support:
• Monitor and engage in specific database improvement projects, including research, data collection/analysis/visualization, surveys, and focus groups.
• Work with Salesforce (Relationship Management Database), Golden (Volunteer Engagement Platform), and Integra (Platform for federal cost-share reporting on private resources).
• Connect with staff across 29 RAI offices and HQ, as well as prospective & onboarded volunteers and donors.
• Develop data-informed strategies and campaigns to harness talents and resources of communities.
• Monitor data dashboards across Salesforce, Golden, and Integra and synthesize any trends, strategize improvements.
• Help establish processes for sustainable data monitoring and reporting, including creating regular data insights communication.
• Opportunity to conduct interviews with IRC volunteers and interns, write stories for publishing on local office webpages, (RescueX/Drupal)and design branded social media content (Facebook)to publicize stories
• Develop surveys (Microsoft Forms) or other evaluation strategies to improve systems & processes
• Safeguarding and Compliance:
• Work on cross-functional projects related to improving safeguarding and compliance for RAI offices.
• Field Placement Projects (Potential):
• Strengthening processes and pathways for partnership between resettlement agencies and universities.
• Gather and synthetize resources and guidance related to the federal match/cost-share in a user-friendly guide cross-referencing both volunteer and development operational best practices.
• Open to align student interest and strengths with opportunities within scope of services.

Learning Objectives:

• Learn best practices in volunteer and community engagement serving refugee and immigrant communities.
• Receive training on and exposure to organization’s use of multiple platforms used for volunteer engagement and supporter cultivation.
• Learn IRC’s brand and messaging and gain experience creating branded templates and content.
• Learn/develop skills in instructional design/adult learning principles.
• Learn/develop skills in social media/web content and marketing.
• Learn/develop skills in data monitoring & visualization to enhance data-informed training/systems/processes.
• Gain insight into IRC RAI-US 29 offices and contribute to national-level staff/volunteer/donor support services.

Requirements:

• Must be a US citizen or legal permanent resident and authorized to work in the U.S.
• Must be at least 18 years old.
• Alignment with UMSSW placement term, 1 year field placement with a Fall or Winter start desired, or GASP

Skills & Competencies:

• Clear, compassionate communicator who leads in a way that demonstrates IRC’s work is best accomplished through the true collaboration of individuals with a great variety of skills, perspectives, and experiences
• Digitally savvy and innovative problem-solver with demonstrated success working independently
• Curious asker of questions, flexible systems-thinker
• Experience working with volunteers and donors.
• Social media and graphic design experience with Canva a plus.
• Fluent in English, both spoken and written.
• Attention to detail and accuracy is critical.
• Interview and story writing experience.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and learn digital tools for outreach, engagement, and training.

Working Environment:

• Fully remote, intern must use their own laptop/equipment.
• Intern must have a workspace they can effectively complete their service from during regularly scheduled service hours.
• All positions are contingent upon clearing a background check vetting process at no cost to the applicant.

Equal Opportunity Employer:

IRC is an Equal Opportunity Employer.