Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)
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Job Description
About Us
Harmony United Psychiatric Care is part of Harmony United Healthcare LLC. We are a network of outpatient mental health clinics providing comprehensive, full-service outpatient mental health services in Florida through in-person and virtual visits via a secure online telehealth platform. Our services include Psychiatric/Psychological Evaluations, Medication Management, Psychotherapy & Counseling, and Neuropsychological Testing Services. Our team consists of psychiatrists, clinical psychologists/neuropsychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists. We serve adults, adolescents, and children aged five and above, treating each patient with compassion and respect and striving to provide the best individualized care.
Job Description
Job Title: Psychiatric Office Assistant Internship/Outpatient Clinic (Certification Program)
The Psychiatric Office Assistant Internship Program is designed for individuals seeking to transition into healthcare careers or entry-level candidates without prior medical experience. This hands-on program offers foundational exposure to medical office operations, particularly within behavioral and mental health settings.
Participants will gain practical skills, industry knowledge, and mentorship, enhancing their resumes and employability in the healthcare field. After successfully completing the program, you will receive a Certificate of Completion stating the hours served and skills learned, which can be included in your resume as experience.
Program Details:
• Program Duration: 3 to 6 months (600 hours total)
• Schedule: Flexible, minimum 20 hrs/week with 10 hrs/day (Full office day)
• Location: Jacksonville
• Status: Voluntary, Unpaid Internship Program (no financial compensation or wages)
• Fees: No fees are charged by Harmony United Psychiatric Care for this internship program. All training and mentorship are provided at no cost to the intern.
Eligibility Criteria:
• Individuals aged 18 or above
• Must be a High School graduate
• No prior healthcare or office experience required
• Able to commit a consistent schedule
• Must pass a basic screening (e.g., background check)
• Motivated to gain healthcare experience for career development
Program Schedule:
• Week 1 – Orientation and HIPAA/confidentiality training
• Week 2 to 4 – Front desk observation and shadowing
• After week 4 – Supervised hands-on practice in Psychiatric Out-Patient office tasks
Key Responsibilities And Training Offered:
Under supervision, you will learn and perform:
• Professional phone etiquette and patient scheduling
• Electronic Health Record (EHR) basics using MEDENT
• Patient check-in/check-out procedures
• Managing patient flow and waiting area
• Professionalism, discretion, and confidentiality in healthcare
• Appointment scheduling and front desk duties including faxing, copying, and filing
• Basics of psychiatric services offered
• General medical terminology
• Introduction to insurance billing and coding
• HIPAA compliance and patient privacy
• And other responsibilities pertinent to the operation of the clinic.
Supervision and Support:
• Assigned supervisor
• Weekly feedback and progress check-ins
• Real-time guidance and corrections
• Structured training checklist to track learning milestones
• Observation periods prior to independent work
Advantages:
Upon successful completion, participants will receive:
• Certificate of completion detailing hours and skills acquired
• Reference letter for employment or further education
• Experience to include on professional resumes
Eligibility to Complete the Program:
To be eligible for completion of the program and receiving Certificate of Completion, participants must successfully complete a minimum of 600 hours of internship.
Drug-free Policy:
Harmony United Psychiatric Care enforces a comprehensive drug-free workplace policy. This includes pre-joining and random drug testing. Violations of this policy will lead to disciplinary action, including termination of internship.
