Property Assistant

Job Description

Property Management Summer Internship – USC Region | Tripalink

The Tone:
This is a seasonal internship at Tripalink, located in Los Angeles, CA (USC Region). Tripalink is a leading co-living and apartment rental platform with a strong presence in major cities across the United States. The company aims to redefine urban living by offering modern apartments designed to foster community, providing exceptional living experiences through technology and customer service. This role is crucial for supporting the daily operations of property management, ensuring tenant satisfaction, and maintaining property standards within the USC region.

The TL;DR
• Role: Internship
• Type: Seasonal
• Location: In-person, Los Angeles, CA
• Pay: $18 hourly
• Mission: Ensure smooth property operations and tenant satisfaction through effective management of move-ins, move-outs, maintenance, and communication.
• Tech Stack: Appfolio system

What You’ll Actually Do
• Tenant Transition Management: Manage the complete move-in and move-out flow, including unit checks, collecting tenant information, explaining instructions, sending notices, and processing deposits based on inspection.
• System and Data Management: Operate the Appfolio system to manage customer data, maintenance requests, contracts, and other related issues throughout the renting process.
• Maintenance Coordination and Oversight: Assign work orders, assist maintenance technicians with inspections, supervise repairs, and ensure proper maintenance of property units, common areas, and amenities.
• Stakeholder Communication: Communicate effectively with the Property Manager, tenants, vendors, owners, and other organizations to advance maintenance/repair progress, resolve complaints, and schedule minor construction issues.
• Property Quality Assurance: Conduct occasional property visits to ensure all sites and communities are properly maintained and to foresee potential problems.

The Must-Haves
• Background: Others. Understanding of property management operational processes and tenant relations.
• Experience: Experience operating the Appfolio system for managing customer data and rental processes.
• Skills: Strong written and verbal communication, problem-solving, organizational skills, attention to detail.