Project Management – CRM Operations Intern

Job Description

Internship: Project Management – CRM Operations

Employment Type: Internship
Start Date: Summer
Department: Project Management

About the Role

This internship offers an exciting opportunity for a detail-oriented and organized individual to gain hands-on experience in CRM operations and project management within a dynamic environment. You will play a crucial role in supporting the setup, execution, and quality assurance of marketing campaigns across various CRM channels, including email, push notifications, and in-app messaging. This position is ideal for someone passionate about marketing technology, eager to learn foundational concepts of segmentation and automation, and interested in the sports and gaming industry.

Role Responsibilities

• Campaign Execution Support: Assist with campaign setup and execution tasks across CRM channels (email, push, in-app messaging).
• Asset and Configuration Preparation: Support the preparation of campaign assets, configurations, and operational checklists.
• Launch Management: Help ensure campaigns are launched accurately and on schedule.
• Quality Assurance (QA): Perform thorough QA checks on CRM campaigns to validate content, links, targeting logic, and formatting.
• Cross-Platform Testing: Test campaigns across various devices and platforms to ensure proper rendering and functionality.
• Issue Documentation & Escalation: Document issues clearly and escalate findings to senior team members for resolution.
• Calendar Management: Assist with maintaining the Sportsbook CRM send calendar and tracking daily deployments.
• Process Documentation: Support documentation of operational processes and campaign details to ensure clarity and consistency.
• Material Organization: Help organize intake requests and campaign-related materials.
• Reporting & Tracking: Support basic campaign reporting and performance tracking.
• Post-Campaign Analysis: Assist with compiling post-campaign summaries and operational metrics.
• Learning & Development: Learn how campaign performance and operational accuracy are measured and evaluated.
• Tech Stack Experience: Gain hands-on experience with CRM and marketing technology platforms, supporting campaign setup, QA, and deployment within the CRM tech stack.
• Foundational Concepts: Learn foundational concepts related to segmentation, automation, and lifecycle messaging.

Required Qualifications

• Must be planning for degree completion between December 2026 – June 2027.
• Must have U.S. Work Authorization and does not require employer sponsorship now or in the future.
• Must be in commutable distance from or willing to relocate to the designated office.
• Must be willing to be in office 2+ times per week.

Preferred Qualifications

• Pursuing a bachelor’s degree in Business (Marketing) or a similar field.
• Curriculum or experience in process improvement and project management.
• Exposure to HTML, CSS, SQL, or CRM tools is a plus but not required.
• Strong attention to detail with the ability to follow defined processes and checklists.
• Highly organized and comfortable managing multiple tasks in a deadline-driven environment.
• Interest in CRM operations, marketing technology, or lifecycle marketing.
• Comfortable working with data, spreadsheets, and basic reporting.
• Strong written and verbal communication skills.
• A collaborative team player who is eager to learn and take direction.
• Interest in sports and sports betting; familiarity with Sportsbook is a plus.
• Excellent communication skills; skilled at influencing and building relationships across the organization at all levels, including with senior leadership.
• Entrepreneurial, proactive in identifying opportunities and solutions, and areas to add value.
• Experience leveraging AI tools to enhance productivity and decision-making.
• Team player with the desire to bring a positive attitude to a group dynamic.
• Passion for consumer technology, sports & entertainment, or the gaming industry preferred.

Compensation

The compensation for this role is $26.50 / hr.

About Us

We are an HR consultancy firm that utilizes an Artificial Intelligence System to help match candidates with potential roles, free of cost. Our matchmaking approach includes conversations with our recruiters and client-serving professionals, alongside leveraging AI to help you understand your strengths and strategize your career path. We can provide more tailored insights once you submit your resume.