Program Manager, GTB Digital Transformation – PMO

Job Description

Program Manager, GTB Digital Transformation – PMO | Mashreq

The Tone:
This is a full-time role at Mashreq, with a global scope, within the Institutional Banking Group – Global Transaction Banking (IBG – GTB) department. Mashreq is undertaking a significant Digital Transformation Program, and this role is pivotal in driving its success across all defined initiatives. The Program Manager will centralize the business, functional, operational, and technical aspects of this large-scale transformation, ensuring the delivery of complex corporate banking solutions. This position requires a leader who can plan, manage, and execute complex projects to meet customer expectations within defined parameters.

The TL;DR
• Role: Full Time
• Location: Global
• Team: IBG – GTB – PMO; reports to Line Manager
• Mission: To plan, manage, execute, track, and implement complex corporate banking functional and technology solutions for a large-scale Digital Transformation Program, ensuring delivery within baseline parameters.
• Tech Stack: Mobile/Web Frameworks, Portals, Web Content Management, Collaboration Platforms, Cloud Strategy, Automation, Continuous Delivery, Agile Implementation Methodologies

What You’ll Actually Do
• Program Master Plan & Coordination: Create, manage, and coordinate the overall Program Master Plan, encompassing all defined initiatives, outlining milestones, activities, resources, timelines, dependencies, critical paths, and contingency actions for global implementation.
• Project Execution & Digitalization: Oversee the end-to-end execution of project plans, covering design, development, testing, roll-out, and stabilization, including leading the Front to Back digitalization initiative and integrating ongoing digital initiatives for consistency.
• Governance & Reporting Management: Own and conduct all Governance instances (Steering Committees, Project, Working meetings), including organizing sessions, preparing materials, animating discussions, documenting minutes, tracking action items, and delivering accurate, timely, and well-organized progress reports.
• Stakeholder & Vendor Engagement: Manage collaboration for business case development and approval, secure necessary funding with Finance teams, coordinate with all internal stakeholders, and be totally connected with vendors to align their activities and outputs for the program.
• Technology & Solution Leadership: Provide extensive leadership in digital technology, covering Continuous Delivery, Cloud Strategy, automation, and key technology/vendor selections, while engaging in functional/technical solution design, build, testing, deployment, and maintenance to meet business needs.

The Must-Haves
• Background: Manager-level role focusing on Digital Transformation within a PMO context, requiring strong business orientation and domain knowledge to comprehend user requirements.
• Experience: Over 10 years of experience as a PMO with concrete evidence of direct management of complex End-to-End systems implementations, cross-border team management, and expert knowledge of new Digital Trends of the market.
• Skills: Expert in implementation techniques (Waterfall and Agile), proficient in PMO specific reporting and tracking tools, strong organizational, team building, leadership, program management, general management, analytical, conceptual, vendor, and user management capabilities.
• Bonus: Prior experience and skills in banking and banking product management.