Program Administrator

Job Description

Program Administrator | Wilson Elser

The Tone:
This is a full-time role at Wilson Elser, a leading defense litigation law firm established in 1978. With more than 1400 attorneys across 46 offices in the United States, the firm is recognized among the top 100 by The American Lawyer and 36th in the National Law Journal’s survey of largest law firms. This Program Administrator position is crucial for legal professionals seeking to expand their careers by gaining significant experience within a national firm, while embracing the firm’s core values of Teamwork, Collaboration, Client Service, and Innovation.

The TL;DR
• Role: Mid-Level Professional
• Type: Full-time
• Pay: $70000–$85000 yearly
• Mission: To ensure efficient program operations, manage case data, monitor compliance with client and firm protocols, and provide essential support to attorneys and claims professionals for a high volume of files.
• Tech Stack: Document management systems, Microsoft Word, Outlook, PowerPoint, Excel (with advanced skills in data organization, comparison, combination, processing, manipulation, pivot tables, and functions).

What You’ll Actually Do
• Data and File Management: Systematically review and obtain required information from internal and external systems, create and manage new files, and maintain comprehensive case lists for the program. This includes tracking key performance metrics and case deadlines across a large volume of files, and updating all relevant internal and client-facing databases and systems. You will also organize and distribute essential program documents and information.
• Compliance Monitoring and Guidance: Monitor the activities of program personnel and provide clear guidance to ensure full compliance with established client and firm guidelines and protocols.
• Program Reporting and Analysis: Analyze program data to identify trends and key insights, providing regular updates to stakeholders. Additionally, you will assist in the preparation of detailed reports and presentations for various audiences.
• Stakeholder Communication and Coordination: Act as a primary point of contact, corresponding promptly with clients, claims professionals, and attorneys on issues, metrics, workflows, and deadlines. This also involves responding timely to emails, questions, and one-off program-related requests, and coordinating regular team meetings as needed.

The Must-Haves
• Background: Mid-level professional with a strong preference for a Bachelor’s Degree and/or a paralegal certificate.
• Experience: Preferred 3 or more years of civil litigation experience gained either within a law firm environment or with an insurance company.
• Skills:
• Strong computer proficiency, specifically with document management systems, Microsoft Word, Outlook, PowerPoint, and Excel.
• Advanced Excel skills, including the capability to proficiently organize, compare, combine, process, and manipulate large data sets, along with creating and utilizing pivot tables and complex functions.
• Excellent written and oral communication abilities for effective interaction with various stakeholders.
• Demonstrated critical thinking skills to identify, understand, and address the root cause of problems, proposing and implementing viable solutions.
• Proven ability to multitask effectively, prioritize numerous competing demands, and consistently meet strict deadlines.
• Attention to detail in all aspects of work.
• Bonus:
• Capacity to work both independently and collaboratively as an integral part of a team.