Product Management Intern
Are you applying to the internship?
Job Description
About ServiceTrade:
ServiceTrade is a leading SaaS (Software as a Service) company specializing in transforming the fire protection, life safety, and mechanical industries. Founded in 2012, they’ve become a significant player, serving over 1,300 contractors who use their platform to boost profits and efficiency. Their software helps contractors improve service and project operations, increase technician productivity, sell more service agreements, and cultivate stronger customer relationships. The impact is substantial: contractors using ServiceTrade manage over 13 million equipment assets and invoice more than $7.5 billion in service-related commerce annually. They’re transitioning from a startup to a scale-up, retaining the energy of a startup while adding structure and scaling their operations for faster growth. The company emphasizes a collaborative and supportive work environment.
Job Description: Product Management Intern
ServiceTrade seeks a motivated Product Management Intern to join their team in Durham, NC (in-office role). The intern will work closely with the Product team, contributing to problem-solving and process improvement across the company. Responsibilities include:
• Operational Process Understanding: Learning about the company’s operational procedures and workflows.
• Problem Identification and Solution Refinement: Identifying customer and business challenges and contributing to the development of effective solutions.
• Collaboration with Key Departments: Interacting with various departments involved in product development.
• Process Analysis and Improvement: Applying process analysis and improvement methodologies to enhance efficiency and effectiveness.
The internship provides hands-on experience in areas such as process analysis, problem-solving, and process improvement. Successful candidates will demonstrate:
• Positive attitude and strong work ethic: Enthusiasm for learning, collaboration, and exceeding expectations.
• Excellent communication skills: Ability to communicate effectively both verbally and in writing, and actively listen to feedback.
• Adaptability and flexibility: Comfort with changing priorities in a dynamic environment.
• Strong analytical and problem-solving skills: Ability to analyze data, identify problems, and develop solutions.
• Excellent organizational and time management skills: Ability to manage multiple tasks effectively and meet deadlines.
• Teamwork and independent work capabilities: Ability to work both collaboratively and independently.
• Interest in business process improvement: A proactive approach to identifying areas for improvement.
Preferred Skills for Product Team:
• Currently pursuing a degree in product management, computer science, or a related field.
• Experience with project management software, version control systems, task management tools, and analytics/data tools.
• Python experience (a plus).
The internship is a 9-week paid position (June 2nd – August 1st), offering an hourly rate of $23/hour, along with a company laptop and participation in company events and intern-specific activities.
