Product Management Intern

Job Description

About the Job: Product Management Intern, Public Safety (Summer 2026)

Tyler Technologies is looking for a Product Management Intern to join their Public Safety team in Troy, MI for the Summer 2026 Internship Program. This isn’t just any internship; it’s a hands-on opportunity for a technically curious, business-minded individual to shape mission-critical software used by police, fire, EMS, and emergency communications agencies nationwide. Expect to own real product initiatives, collaborate directly with product leaders, engineers, executives, and customers, and contribute to decisions impacting the product roadmap and long-term strategy.

What You’ll Learn

• How modern product teams operate within a mission-critical, highly regulated domain.
• How to effectively balance user needs, business impact, and technical feasibility.
• How to translate customer insights and data into a clear product strategy.
• How to thoughtfully evaluate AI and automation, considering not just what’s possible, but what’s responsible and valuable.
• How to communicate complex product decisions clearly to both technical and non-technical stakeholders.

Who You Are

You are curious, thoughtful, and comfortable navigating ambiguity. You’re someone who likes to ask “why,” not just “what.”

Why This Internship Is Different

• You will own work that truly matters and has a tangible impact.
• You’ll gain exposure to real product tradeoffs, moving beyond hypothetical case studies.
• You’ll work on technology that directly impacts public safety and community outcomes across the nation.
• You’ll be mentored by experienced product and business leaders who treat interns as emerging peers, not temporary help.

Even if you don’t feel you meet every single qualification, Tyler Technologies encourages you to apply. Job descriptions are imperfect, and you might be exactly who they are looking for.

Responsibilities

As a Product Management Intern, you will operate at the intersection of technology, business, and user outcomes. Example initiatives you may lead include:

• Evaluating a new integration or API partnership opportunity.
• Sizing a market expansion opportunity, potentially leveraging AI.
• Proposing roadmap changes informed by thorough customer research.
• Drafting essential product briefs, Product Requirements Documents (PRDs), or opportunity assessments for planned initiatives.
• Defining success metrics and instrumentation plans for new features or experiments.
• Analyzing customer workflows, identifying operational pain points, and understanding compliance constraints unique to public safety.
• Leveraging data analytics and emerging technology trends, including AI, to inform product recommendations.
• Supporting the responsible evaluation of AI opportunities, balancing innovation with:
  • Compliance and regulatory requirements.
  • Transparency and explainability.
  • Operational and reputational risk.
• Developing a foundational understanding of system architecture, integrations, and data flows within public safety platforms.
• Partnering with engineering to understand technical constraints, tradeoffs, and scalability considerations.
• Framing ambiguous customer problems into structured product opportunities with clear hypotheses and anticipated impact.
• Presenting findings, recommendations, and tradeoffs to senior product and business leaders.

Previous interns have significantly influenced roadmap decisions, built executive-ready business cases, and presented directly to leadership.

Tools & Technologies You’ll Be Exposed To

• Atlassian tools (Jira, Confluence)
• Product discovery and analytics tools
• APIs and integration concepts
• Data analysis tools
• Modern collaboration tools used by product and engineering teams
• Artificial Intelligence tools

Qualifications

• Currently pursuing a degree in Product Management, Computer Science, Engineering, Information Systems, Business, Economics, Data Analytics, or a related field.
• Strong analytical and problem-solving skills.
• Clear written and verbal communication skills.
• Demonstrated interest in data analytics, automation, APIs, or emerging AI technologies.
• Comfort working effectively with both technical and non-technical stakeholders.
• Ability to take ownership and drive work forward with guidance, rather than needing step-by-step instructions.
• A GPA of 3.0 or higher (or equivalent).