Pizza Team Member

Job Description

Customer Service Rep | Domino’s

The Tone:
This is a full-time role at Domino’s, located in Knoxville, TN. Domino’s stands as the world’s leading pizza delivery company, building a vast global organization that focuses on speed, quality, and customer satisfaction. This position is vital to the daily operation of our store, directly impacting our brand’s promise of delicious pizza and excellent service. You will play a key role in creating positive customer interactions and ensuring the efficient flow of our business, making every customer’s experience the best it can be.

The TL;DR
• Role: Full Time
• Location: In-person, Knoxville, TN
• Mission: Ensuring an excellent experience for every customer by efficiently processing orders and preparing high-quality pizzas.

What You’ll Actually Do
• Customer Order Management: Responsibly and accurately receive and process customer orders, whether in-person or over the phone, ensuring all details are correctly captured to meet customer expectations.
• Pizza Production: Expertly prepare and assemble a variety of pizzas and other menu items, adhering strictly to Domino’s established recipes, quality standards, and food safety guidelines.
• Customer Experience Delivery: Consistently provide a positive, energetic, and engaging experience for all customers, from greeting them to handing off their orders, ensuring their visit is enjoyable and memorable.
• Operational Efficiency: Contribute to maintaining an efficient and energetic workflow within a high-volume store environment, supporting team members and upholding the store’s operational standards.

The Must-Haves
• Background: Others. A foundational understanding of customer service principles, demonstrating a readiness to learn and apply best practices in a retail food service environment. Basic knowledge of food handling and preparation is beneficial.
• Experience: Demonstrated ability to interact positively and professionally with diverse customers, coupled with practical experience performing tasks efficiently in a service-oriented setting. Proven capability to maintain a high level of performance and contribute to an energetic team atmosphere within a busy work environment.
• Skills: Customer Service Excellence, Precise Order Processing, Adherence to Food Preparation Guidelines, Efficient Task Management, Strong Interpersonal Communication, Energetic and Proactive Work Ethic.