Personal Banking Sales Representative

Job Description

Senior Personal Banker – Loan DST | Mashreq

The Tone:
This is a full-time role at Mashreq, located in Dubai, United Arab Emirates. Mashreq is a financial institution focused on providing a range of personal banking products and services to its customers. This role is crucial for driving sales targets, expanding the bank’s customer base, and ensuring all banking interactions adhere to the highest ethical and compliance standards. The position requires a confident and persistent individual who can build strong customer relationships and contribute to the bank’s growth.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person United Arab Emirates

• Mission: To achieve personal banking sales targets, manage customer relationships ethically, and ensure compliance with all banking policies.
• Tech Stack: CRM

What You’ll Actually Do
• Sales & Prospecting: Achieve monthly sales targets by actively prospecting in targeted segments, utilizing both phone calls and face-to-face visits.
• Product Presentation: Present and sell all personal banking products and services to potential customers in an ethical, structured, and professional manner.
• Customer Engagement: Relationship manage a portfolio of approved companies by developing key contacts, and conduct micro marketing activities including Kiosk and other direct marketing efforts.
• Compliance & TAT: Ensure strict compliance with the Bank’s policy regarding product, customer KYC, FATCA, AML CTF, and third-party channel interactions, meeting End-To-End customer TAT.
• Reporting & Ethics: Record all sales activities in Daily Sales Reports, update CRM for leads and contacts, and immediately escalate any suspected or actual breaches of ethics, standards, and integrity.

The Must-Haves
• Background: Senior-level sales profile with basic knowledge of retail banking products, service policies, and processes, across any discipline.
• Experience: A minimum of 2 years of proven sales experience.
• Skills: Demonstrated confidence, persistence, strong personality, and excellent verbal and written communication abilities.