Patient Experience Specialist
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Job Description
About Company:
UHealth-University of Miami Health System is South Florida’s only university-based health system. It provides leading-edge patient care powered by research and medical education at the Miller School of Medicine. As an academic medical center, UHealth serves South Florida, Latin America, and the Caribbean. Their physicians represent over 100 specialties and sub-specialties and have over one million patient encounters each year.
Job Description:
The Patient Experience department at UHealth Plantation is seeking a temporary, part-time Patient Experience Specialist. This role acts as a bridge between patients and the health system, providing support for patient experience concerns and complaints.
Key Responsibilities:
• Provide service excellence to patients, their loved ones, and UHealth staff.
• Contribute to a peaceful healing environment.
• Perform daily rounds on patients, accurately documenting confidential information.
• Act as a liaison for patients and families, addressing questions and concerns.
• Recognize, understand, and report patient concerns to the primary nurse and Patient Experience Representatives.
• Utilize conflict resolution skills and understand departmental resources to address patient concerns and complaints.
• Contribute to team goals and identify process improvement opportunities.
• Utilize active listening and empathy to assist patients in obtaining resolutions.
• Apply patient satisfaction best practices in all interactions.
• Adhere to University policies and safeguards University assets.
Core Qualifications:
• Bachelor’s Degree in a relevant field preferred.
• Minimum of 3 years of relevant experience.
Knowledge, Skills, and Attitudes:
• Skill in completing assignments accurately with attention to detail.
• Ability to maintain effective interpersonal relationships.
• Ability to analyze, organize, and prioritize work under pressure.
• Ability to handle confidential information with discretion.
• Commitment to the University’s core values.
• Ability to work independently and collaboratively.
• Proficiency in computer software (Microsoft Office).
