Patient Care Coordinator

Job Description

About company and job description, detailed.

About the Company:

OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers. Their core mission is to expand access to quality healthcare in the most effective and affordable manner possible. They operate with a philosophy called the “Circle of Care,” which has the primary goal of ensuring the health and wellness of members and their families. This is achieved by providing access to a comprehensive menu of medical services from one unified physician group directly in patient neighborhoods. Their approach ensures that doctors, nurses, specialists, labs, and medical records are all interlinked and coordinated to provide seamless patient care. OnPoint Medical Group is committed to growth and is an EEO Employer.

Job Description: Patient Care Coordinator

This position is for a Patient Care Coordinator to join OnPoint Medical Group’s Burrows Internal Medicine team.

Job Summary:

The Patient Care Coordinator is a crucial front office role within OnPoint Medical Group’s medical clinics. The primary responsibilities include greeting patients (in person and over the phone), answering calls in a timely manner, activating patient files, and guiding patients through a pre-determined protocol to ensure a smooth visit with clinic providers. This role is often the first interaction a patient has with OnPoint Medical Group, making excellent customer service a paramount requirement for both new and existing patients.

Essential Duties and Responsibilities (Detailed):

• Greeting Patients: Responsible for warmly and professionally greeting all incoming patients, whether in person or over the phone.
• Pre-Visit Planning: Completing essential tasks before a patient’s appointment, such as contacting the patient for updated insurance information, performing insurance verification, and updating their medical records.
• Patient Registration & Verification: Registering new patients into the system and meticulously verifying that existing patient information is accurate and up-to-date.
• Payment Collection: Collecting co-pays and other payments from patients as needed.
• Call Management & Scheduling: Answering inbound calls efficiently, scheduling patient appointments, and acting as a liaison between patients and clinical staff for any patient questions or concerns.
• Administrative Support: Performing various administrative duties to ensure a smooth patient visit, facilitate timely billing processes, and maintain a clutter-free and organized front office environment.
• Outbound Scheduling: Making outbound calls to patients specifically for the purpose of scheduling appointments.
• Service Standards: Performing all duties to meet or exceed established service standards.
• Confidentiality & Compliance: Maintaining strict confidentiality of patient information and adhering to all HIPAA guidelines.
• Attendance: Punctual and regular attendance is an essential responsibility.
• Following Direction: Ability to follow instructions and respond effectively to management direction.
• Teamwork & Individual Tasks: Capable of working effectively within a group while also independently completing assigned tasks.

Success Factors:

• Ability to successfully complete individual assigned tasks, as well as contributing to the overall success of the clinic.
• Strong interpersonal skills, including the ability to work well with people and appropriately display empathy.
• Excellent active listening skills and the ability to respond appropriately to patient and colleague needs.

Qualifications:

• Minimum Education/Experience:
• High School Diploma or High School Equivalency.
• Strong computer skills are required.
• Preferred Education/Experience:
• Some college education, particularly with a focus on medical, business, or accounting.
• Prior Customer Service Experience.
• Current CPR card.
• 1-2 years of experience in a business office or clinical environment.
• Bilingual proficiency is a plus.
• Experience with Electronic Medical Records (EMR) systems is preferred, with specific preference for Athenahealth practice management system.

Supervisory Responsibilities:

• This position does not have any supervisory responsibilities.

Job Elements and Working Conditions:

• Physical Demands: The employee is regularly required to stand, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. Occasionally, the role may require walking, sitting, stooping, kneeling, crouching, or crawling. The ability to frequently lift and/or move up to 10 pounds, and occasionally lift and/or move more than 25 pounds, is necessary.
• Vision: Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Benefits Offered:

• Health Insurance: Plan options available for the employee and their dependents.
• Dental and Vision: Coverage for the employee and their qualified dependents.
• Life Insurance: Company-paid life insurance.
• Voluntary Coverage: Options for short-term disability and long-term disability coverage.
• AFLAC Plans: Access to AFLAC insurance plans.
• 401(k) Retirement Plan: Eligibility after 6 months of employment, with a 4% company match that vests immediately.
• Paid Time Off (PTO): Accrued PTO.

Salary:

The typical salary range for this position is $20 – $24 per hour. The actual salary offered may vary based on factors such as specific skills, years of experience, and comparison to other employees already in this role.

Posting Information:

This position will be posted for a minimum of 5 days and may be extended.