PACS Technical Implementation Specialist (level 1)
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Job Description
About the Company
Intelerad is a medical imaging solutions company headquartered in Raleigh, NC and Montreal. They focus on streamlining the flow of healthcare information, simplifying processes, and improving patient outcomes by providing accessible imaging solutions. They empower nearly 2,000 healthcare organizations worldwide.
Job Description
Intelerad is seeking a PACS Technical Implementation Specialist (level 1) with DICOM experience. This role is responsible for providing technical and workflow implementation services for Radiology Healthcare IT solutions. The specialist will handle a range of technical tasks, including system integration, configuration, workflow analysis and design, testing, troubleshooting, and go-live support. They will act as a key customer-facing representative, ensuring Intelerad solutions are configured, tested, and operational to meet client needs and align with best practices.
Responsibilities:
• Collaborate with clients to assess needs, design PACS DICOM workflows, and define system configurations.
• Provide remote system administration and perform integrating PACS with DICOM standards configuration, deployments and upgrades remotely for customers.
• Provide basic support and services to Implementation staff and external customers for DICOM integrations communications, and integrations workflow design, database changes or troubleshooting.
• Collaborate with clinicians and IT staff to optimize workflows and ensure PACS and DICOM interfaces are used effectively.
• Validate solution operability including network connectivity and third-party integrations; troubleshoot and resolve technical and workflow issues remotely and on-site.
• Deliver training to end users and administrators and create supporting materials.
• Guide clients through go-live and post-go-live phases.
• Participate in technical discussions and provide status updates with customers and third-party vendors.
• Document configurations, workflows, and architecture changes.
• Participate in post-implementation reviews and share insights with internal teams.
• Provide workflow and product expertise to internal teams.
• Travel is rare but may be required within specified region.
• Perform other duties as required.
