Package Consultant: ServiceNow

Job Description

Package Consultant-ServiceNow | International Business Machines

The Tone:
This is a full-time role at IBM Consulting. IBM Consulting focuses on building long-term client relationships and collaborating with leading companies globally to help them shape their hybrid cloud and AI journeys. This role is pivotal in helping clients translate complex business and operational needs into effective ServiceNow solutions, optimizing workflows, and ensuring successful project delivery through curiosity and innovative solutions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – India (Karnataka)
• Mission: Deliver advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions.
• Tech Stack: ServiceNow

What You’ll Actually Do
• Solution Design: Design and configure intricate workflows, comprehensive dashboards, insightful reports, and essential integrations using ServiceNow’s out-of-the-box capabilities, precisely tailoring them to meet specific client business and operational needs.
• Implementation Leadership: Lead full-lifecycle ServiceNow implementations, managing all stages from initial configuration through thorough testing and final deployment, thereby ensuring successful project delivery and client satisfaction.
• Post-Go-Live Support: Provide critical support for post-go-live enhancements and execute upgrades of medium to high complexity, ensuring the ongoing satisfaction of clients and the continuous optimal performance of their ServiceNow platform.
• Process Improvement: Actively assist organizations in maximizing the inherent value of their ServiceNow investment by applying and advocating for best-practice process improvement methodologies and optimal platform configuration strategies.

The Must-Haves
• Background: Master’s Degree. A solid foundation in delivering advisory and implementation services across all ServiceNow capabilities, demonstrating an ability to partner with clients to translate business and operational needs into effective solutions.
• Experience: Proven exposure to designing, configuring, and optimizing diverse ServiceNow components including workflows, dashboards, reports, and integrations, exclusively utilizing out-of-the-box functionalities to address complex client requirements. Demonstrated experience leading ServiceNow implementations from initial configuration through rigorous testing and successful deployment, ensuring project success and client satisfaction. Practical exposure to integrating ServiceNow with other systems and tools, leveraging out-of-the-box capabilities to support various business and operational needs. Experience in optimizing existing ServiceNow workflows, dashboards, and reports to significantly improve process efficiency and overall effectiveness, incorporating best-practice process improvement and platform configuration. Experience providing support for post-go-live enhancements and managing upgrades of medium to high complexity, aimed at ensuring ongoing client satisfaction and maximizing the value derived from their ServiceNow investment.
• Skills: ServiceNow configuration, workflow optimization, technical integration, implementation management, platform enhancement.
• Bonus: Preferred exposure to integrating ServiceNow with other enterprise systems using out-of-the-box functionalities to meet client business and operational needs. Preferred experience in further optimizing existing workflows, dashboards, and reports to enhance process efficiency and effectiveness through best practices. Preferred experience with supporting comprehensive post-go-live enhancements and managing platform upgrades of medium to high complexity to ensure sustained client satisfaction and maximize long-term ServiceNow value.