Order Fulfillment Associate

Job Description

About the Job

Join our team as a vital contributor to customer satisfaction, ensuring accurate and timely order fulfillment while maintaining a safe and organized work environment. This role requires a customer-first mindset, strong teamwork, and a commitment to operational excellence.

Key Responsibilities

• Order Fulfillment & Staging: Accurately pick, stage, inspect, and fulfill customer orders on time. Maintain clean, organized, and safe staging areas.
• Customer Service Excellence: Deliver exceptional service by selecting high-quality items, validating orders, answering customer questions, and directing them to appropriate associates as needed.
• Equipment Operation & Safety: Operate and maintain certification for powered equipment including Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck, strictly adhering to all safety requirements.
• Inventory Accuracy: Support precise inventory records by utilizing the Orders App, ensuring SIMS compliance, and collaborating with leadership to resolve any short picks.
• Administrative & Maintenance Tasks: Complete essential administrative duties, maintenance tasks, and readiness activities such as audits, order follow-ups, and locker management. Promptly report any safety concerns or potential theft.
• Customer-First Mindset: Consistently achieve daily responsibilities with a strong customer-first approach, demonstrating excellent communication and teamwork skills.
• Other Duties: May be assigned additional duties to support the evolving needs of the business.

Required Qualifications

• Computer Proficiency: 6 months of experience using a computer for inputting, accessing, modifying, or outputting information.
• Retail Technology: 6 months of experience using common retail technology such as smartphones and tablets.
• Powered Equipment Certification: Must possess or be able to obtain certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck.

Preferred Qualifications

• Education: High school diploma or GED.
• Retail Experience: 6 months of retail experience.
• Customer Service/Fulfillment: 6 months of experience in a customer service or product fulfillment position, particularly within a home improvement or hardware retailer (e.g., kitchen, plumbing, electrical, lawn and garden departments).
• Material Handling: 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.