Ops Coordinator – CSP

Job Description

Ops Coordinator – CSP | Federal Express Corporation

The Tone:
This is a full-time role at Federal Express Corporation, operating from a specified location. Federal Express Corporation stands as a prominent global leader in the transportation and logistics industry, connecting people and possibilities worldwide. This Ops Coordinator role is fundamental to maintaining the seamless flow of daily operational activities. By ensuring efficient coordination and adherence to regulatory standards, this position directly contributes to the timely and reliable delivery of services, supporting the company’s commitment to operational excellence and customer satisfaction across its extensive network.

The TL;DR
• Role: Early Career
• Type: Full time
• Pay: $20.35–$34.97 hourly
• Mission: Coordinate essential operational activities for Pickup and Delivery and Linehaul field operations, ensuring efficiency, regulatory compliance, and high service quality.
• Tech Stack: Microsoft Office software, web-based applications

What You’ll Actually Do
• Operational Coordination: Apply established concepts, practices, procedures, and transportation regulations, including Department of Transportation (DOT) guidelines, within Pickup and Delivery and Linehaul field operations to ensure smooth workflow.
• Task Management: Effectively manage a variety of tasks and navigate changing priorities in a fast-paced team environment, maintaining high attention to detail and accuracy to achieve daily assignments and goals.
• Customer and Stakeholder Communication: Professionally respond to customer requests and resolve issues, while also communicating clearly and effectively with various internal and external audiences through both verbal and written channels.
• Data Analysis and Interpretation: Read, interpret, and draw sound conclusions from numerical data and written information, utilizing these insights to inform decisions and contribute to operational efficiency.
• Software Utilization: Leverage software skills, including proficiency with Microsoft Office applications and various web-based platforms, to support daily operations and administrative tasks.

The Must-Haves
• Background: Candidates must possess a high school diploma or GED.
• Experience: Administrative support, customer service, or dock operations experience is preferred, providing a practical understanding of operational environments.
• Skills:
* Customer service skills, necessary for professional and effective engagement with requests and issues.
* Strong time management, organizational, and multi-tasking skills, vital for navigating a dynamic work environment with varied tasks and changing priorities while maintaining precision.
* Excellent verbal and written communication abilities, enabling clear and effective interaction with diverse audiences.
* Proficiency in software applications, including the Microsoft Office suite and web-based tools.
* Knowledge of concepts, practices, procedures, and transportation regulations pertinent to Pickup and Delivery and Linehaul field operations, specifically including Department of Transportation (DOT) regulations.
• Bonus: A Bachelor’s degree in Business, Logistics, or a related area is highly preferred.