Operations Team Member

Job Description

Operations Team Member | GoTo Telemed

The Tone:
This is an entry-level position at GoTo Telemed, a nationwide telehealth enterprise. The company is dedicated to expanding access to high-quality remote care through a decentralized, digital-first approach to healthcare. In this role, you will be crucial to managing the virtual front lines of their rapidly expanding clinics. Exceptional operations are the foundation for providing outstanding patient care in a virtual setting.

The TL;DR
• Role: Early Career
• Location: Remote
• Team: Operations team, collaborating with clinical providers (Doctors, Dentists, Nurse Practitioners)
• Mission: Ensure smooth and efficient virtual clinic operations and patient care coordination.
• Tech Stack: Secure chat, live video calls, audio calls, store-and-forward (asynchronous) platforms, video conferencing tools

What You’ll Actually Do
• Patient Engagement: Interact directly with patients across various digital platforms, including secure chat, live video, audio calls, and asynchronous tools.
• Inquiry Resolution: Analyze patient conversations, independently resolve administrative inquiries, and efficiently route clinical questions to appropriate providers.
• Protocol Adherence: Deliver standardized administrative pre-operative and post-operative guidelines strictly following established GoTo Telemed protocols.
• Monitoring Support: Provide administrative assistance for remote medical monitoring by tracking patient data submissions and escalating system flags.
• Virtual Clinic Management: Independently manage daily telehealth clinic operations, including connecting patients to providers and troubleshooting basic technical issues.

The Must-Haves
• Background: Bachelor’s or Associate’s degree in any field, including Healthcare, Business, Arts, or Sciences. This is an early career opportunity for new graduates.
• Experience: No prior medical experience is required, as comprehensive training on telehealth terminologies and operational protocols is provided.
• Skills: Exceptional written and verbal communication skills; high digital literacy and comfort navigating multiple software interfaces, video conferencing tools, and secure chat platforms simultaneously; high empathy, strong attention to detail, and the ability to remain calm and professional in a virtual environment.