Operations Support Coordinator

Job Description

Operations Support Coordinator | RJW Logistics Group

The Tone:
This is an Operations Support Coordinator position at RJW Logistics Group, located in-person in Joliet, IL. RJW Logistics Group is a growing organization focused on driving the retail logistics industry forward through continuous innovation. This role is crucial for maintaining efficient communication flow and operational effectiveness within the facility, directly supporting leadership and fostering continuous improvement. The company values its employees and offers an Employee Ownership Program, emphasizing a shared commitment to success.

The TL;DR
• Role: Operations Support Coordinator
• Type: Full-time
• Location: In-person, Joliet, IL
• Pay: $25.00 per hour
• Team: Warehouse Operations team, reporting to facility leadership
• Mission: This person centralizes operational communication, streamlining information flow to ensure timely and accurate responses to inquiries and supporting overall facility efficiency.
• Tech Stack: Logistics software

What You’ll Actually Do
• Communicate: Serve as the primary intake point for all operational communication within the facility.
• Analyze: Identify and analyze recurring operational issues, focusing on root cause analysis, and maintain detailed issue logs for KPI tracking.
• Coordinate: Improve operational efficiency by troubleshooting communication gaps and coordinating with various departments to achieve timely resolutions.
• Research: Work cross-functionally with Inbound, Outbound, Crossdock, and Administrative teams to thoroughly research issues and ensure comprehensive resolution.
• Document: Maintain strict response time standards and structured documentation to support audit readiness and compliance.

The Must-Haves
• Background: Entry-Level. High School education is required, with foundational knowledge in operational communication and issue management.
• Experience: Demonstrated ability to enter data in Logistics software and general office management experience are necessary.
• Skills: Excellent verbal and written communication skills, strong problem-solving and resolution abilities, and the capacity to multi-task effectively while being detail-oriented.
• Bonus: College education or some college coursework is preferred.