Operations Specialist – Banking Operations Compliance

Job Description

Officer Banking Operations Shenzhen | HSBC

The Tone:
This is a full-time role at HSBC, located in Shenzhen, China. Our Global Chief Operating Officer (GCOO) organization is critical for HSBC, partnering closely with business teams to drive simplification and deliver exceptional customer outcomes across Asia and the Middle East. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable sustainable growth. This role is integral to supervising banking operations, ensuring compliance, and maintaining high service standards within the Shenzhen branch.

The TL;DR
• Role: Full Time
• Location: In-person, China(Guangdong)
• Team: GCOO – Asia & Middle East COO
• Mission: To supervise banking operations efficiently, ensure robust compliance, maintain high service standards, and mitigate operational risks within the Shenzhen branch.

What You’ll Actually Do
• Compliance & Regulatory Adherence: Construct and maintain a robust compliance infrastructure for the operations department, ensuring accurate and timely fulfillment of internal and external reporting requirements, and assisting with regulatory inspections.
• Operational Oversight: Supervise banking operations to ensure efficiency and accuracy, strict adherence to local regulations and internal operational guidelines, and maintain high service standards free from customer complaints or operational errors.
• Service & Quality Assurance: Ensure all account service-related instructions are processed within set turnaround times and full adherence to service level agreements, including monitoring the accuracy and timeliness of account-related regulatory system input.
• Risk Mitigation & Issue Resolution: Monitor irregular and outstanding cases, handle exceptional situations within the responsible area to avoid operational risk, and ensure no customer complaints arise from these instances.
• Reporting & Coordination Support: Supervise the preparation of daily and monthly returns by operators for consolidation and submission, and assist the line manager in coordinating ad-hoc regulatory on-site and off-site inspections.

The Must-Haves
• Background: Bachelor degree or above, with solid knowledge of banking operations and familiarity with local regulations.
• Skills: Demonstrates a proactive attitude, capable of working under pressure, solving problems with efficiency and meticulous attention to detail, and possesses good interpersonal and coordination skills with strong capability in task and people management.
• Attributes: Self-disciplined, motivated, well-organized, and exhibits a strong team-work spirit, being flexible to mobilize-working as per resource arrangement.
• Bonus: 2-3 years of working experience in the banking field is preferable.