Operations Specialist

Job Description

Operations Specialist | Kodiak

The Tone:
This is an in-person role at Kodiak. Kodiak is a leader in autonomous ground transportation, developing an AI-powered technology stack for commercial trucking and the public sector, including the U.S. Department of Defense. The company delivers freight daily across the southern United States with its autonomous semi-trucks, being the first to publicly announce a driverless delivery to a customer. This Operations Specialist role is crucial for assisting development and production operations, ensuring they run safely, efficiently, and precisely to support Kodiak’s pioneering work in autonomous trucking.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person

• Mission: Assist development and production operations to ensure safe, efficient, and precise autonomous ground transportation.
• Tech Stack: Google Office (spreadsheets, docs, drive), Truck Management System, Autonomous system

What You’ll Actually Do
• Communication & Support: Maintain energetic and courteous communication with multiple safety drivers to support their ongoing operations.
• Documentation & Tracking: Accurately track and precisely document the progress of runs throughout shifts, including reporting trip issues and logistical discrepancies as needed.
• System Management: Manage and update information within the company’s Truck Management System and set driver schedules based on available assignments for all shifts.
• System Troubleshooting: Troubleshoot and meticulously document any issues encountered with the autonomous system, ensuring prompt resolution.
• Operational Readiness: Assist with AV system setup, conducting cross-checks through checklists and performing other required health checks to ensure operational readiness.

The Must-Haves
• Background: Entry-Level career experience, demonstrating an understanding of operational support within a logistics or technical environment.
• Experience: Proven ability to work flexible shifts and schedules, including days, nights, and weekends, and to perform under high-stress situations while using good judgment. A motivated individual is essential.
• Skills: Strong critical thinking and problem-solving abilities; proficiency in troubleshooting various operating systems; knowledge of Google Office applications such as spreadsheets, docs, and drive; excellent organizational skills for prioritizing and multitasking effectively.
• Bonus: Prior experience in a call center or a similar fast-paced communication environment is preferred.