Operations Professional – Back of House Operations

Job Description

Operations Professional-Short Hills | Tiffany & Co.

The Tone:
This is an in-person role at Tiffany & Co., located in Short Hills, NJ. For 175 years, Tiffany & Co. has established a legacy of exquisite designs and romantic ideals, with a rich heritage that forms the foundation upon which employees build each day. The Operations Professional is the critical heart of back-of-house operations, providing essential support that drives store sales and profitability. This role is fundamental for delivering the Tiffany Experience, ensuring excellence in service, and upholding the brand’s dedicated commitment to exquisite craftsmanship and corporate sustainability.

The TL;DR
• Role: Early Career
• Type: Flexible retail hours
• Location: In-person, Short Hills, NJ
• Pay: $22.53–$30.48 hourly
• Mission: Solve critical challenges in back-of-house operations to drive store sales and profitability while delivering the Tiffany client experience.
• Tech Stack: Microsoft Word, Microsoft Excel

What You’ll Actually Do
• Client Relationship Management: Deepen relationships with clients to foster lifetime loyalty and increased spending by capturing data and optimizing sales opportunities through effective correspondence.
• Service Excellence: Elevate the in-store client experience by embodying Tiffany’s brand as an ambassador, executing hospitality best practices, and leveraging product knowledge to maximize client satisfaction.
• Operational Execution: Perform daily tasks including order fulfillment, shipping, receiving, merchandise replenishment, jewelry cleaning, transfers, and taking in repairs, adhering to company policies and procedures.
• Inventory Control: Monitor and reconcile merchandise inventory using reports and systems to ensure accuracy, and promptly report any discrepancies to management or corporate partners.
• Collaborative Support: Partner with Sales Professionals, management, and clients to accurately and quickly respond to requests for product and service information, repairs, shipping, and inventory assistance.
• Efficiency Enhancement: Support company efficiency objectives by maximizing productivity in all activities and providing feedback on process changes through established channels.

The Must-Haves
• Background: Entry-level professional with an aptitude for managing back-of-house retail operations and a commitment to providing exceptional client service.
• Experience: Proficiency in Microsoft Word and Excel; authorization to work in the United States; ability to work retail store hours including nights, weekends, and holidays.
• Skills: Strong analytical capabilities; highly organized and detail-oriented; flexibility to perform different tasks based on day-to-day business needs.
• Bonus: A college or university degree; a Graduate Gemologist degree or prior Gemological Institute of America (GIA) course work.