Operations Outreach Specialist

Job Description

Operations Outreach Specialist | Tessera Data

The Tone:
This is a full-time, hybrid role at Tessera Data, located in Nashville, TN. Checkr is building a data platform to power safe and fair decisions, and Truework, recently acquired by Checkr, provides access to crucial employment and income information, disrupting a $5B+ industry. Within Checkr, Truework operates independently as a startup, allowing for rapid iteration. This role is at the core of Truework’s product fulfillment engine, directly responsible for completing manual verification requests that are critical for revenue and customer satisfaction.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Nashville, TN
• Pay: $16.83–$21.16 hourly
• Team: Operations Team, core to Truework’s product fulfillment engine.
• Mission: Owns the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery.

What You’ll Actually Do
• Outreach: Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery.
• Communication: Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner.
• Validation: Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications.
• Management: Manage a high volume of daily outreach activity with new claims and follow-ups while maintaining top-tier accuracy and documentation.
• Collaboration: Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement.

The Must-Haves
• Background: Entry-Level. Core domain knowledge in outreach, fulfillment, or other customer-facing operations.
• Experience: 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred.
• Skills: Exceptional verbal and written communication skills; strong time management and organizational skills; self-starter mindset with a drive to hit productivity goals; deep sense of ownership over customer and revenue-impacting work; commitment to data security, confidentiality, and compliance.
• Bonus: An A-player mindset with a strong bias for action, a desire to raise the bar, an ability to move with urgency, resilience through ambiguity, and a commitment to taking ownership to deliver meaningful outcomes.