Operations Internship Program

Job Description

About Fidelity Investments

Fidelity Investments is a privately held company dedicated to strengthening the financial well-being of its clients. They offer a range of services, including:

• Investment and planning: Helping individuals invest and plan for their future.
• Employee benefits: Assisting companies and non-profit organizations in delivering benefits to their employees.
• Investment and technology solutions: Providing institutions and independent advisors with investment and technology solutions to help invest their clients’ money.

Fidelity is committed to fostering a diverse and inclusive workplace and has been recognized as a top 10 Best Place to Work in 2024 by Glassdoor. They offer a hybrid working model that blends onsite and offsite work experiences, requiring most associates to work onsite all business days of every other week in a Fidelity office.

Operations Internship Program

The Role: Fidelity’s Operations Internship Program (FIDTERN) is a 10-week, world-class opportunity for college-level students to explore and learn more about Fidelity’s business and culture. Interns will work closely with clients and business partners to ensure seamless delivery of Fidelity’s products and services. The program offers a cohesive and centralized experience with numerous opportunities to network and learn from Fidelity associates.

Key Areas of Focus:

• Client Experience (CE):
• Client-facing associates: Providing phone support and onboarding clients onto the Wealthscape brokerage platform.
• Transaction processing: Processing new account openings and other requests submitted by clients.
• Training group: Providing clients with information and support to maximize their use of Wealthscape.
• Healthcare Operations (HCO):
• Delivering industry-leading customer service.
• Providing solutions to empower employees to make informed healthcare benefit decisions.
• Enabling digital tools that drive the best health and wellness decisions for clients’ employees.
• Candidates should have a strong curiosity about process improvement and healthcare benefits.
• Fidelity Fund & Investment Operations (FFIO):
• Providing investment management support services to Fidelity businesses and mutual fund shareholders.
• Offering asset servicing functions like proxy research, information and data services, pricing, cash management, accounting, integrated solutions, relationship management, and global product services.
• Seeking candidates with analytical and technical backgrounds.
• Operations Service Group (OSG):
• Supporting institutional and corporate clients, as well as Financial Reps, Financial Rep Assistants, and shareholders, with a full range of transfer agent services.
• Responsibilities include responding to inbound calls, performing trade execution, and acting as a client advocate.
• Personal Investing (PI):
• Supporting Fidelity’s Personal Investment associates and retail clients with new accounts, account features, money movement, and other needs.
• Focused on accurate and swift execution of all client requests.

Essential Skills:

• Highly organized and self-motivated
• Time management
• Accuracy & attention to detail
• Analytical and problem solver
• Customer centricity & satisfaction
• Multi-tasking, prioritization, and meeting deadlines
• Effective communication
• Flexibility to adapt to changing business needs
• Data gathering and reporting
• Process oriented

Compensation & Benefits:

• Base Salary: $50,000 – $70,000 per year, based on job responsibilities, location, experience, and other factors.
• Benefits: Comprehensive health care coverage, emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, educational assistance including student loan repayment, tuition reimbursement, and learning resources.

Application Process:

• Visit fidelitycareers.com to apply.
• Watch the helpful video provided by Fidelity’s University Talent team for tips on how to stand out during the application process.

Important Notes:

• Fidelity Investments is an equal opportunity employer.
• Certain roles may require a preliminary credit check during the screening process.
• All candidates will go through a background investigation and may be asked to provide additional documentation as requested.
• Fidelity will conduct a pre-employment drug screen where permitted by law.
• Fidelity does not offer work visas for this role.