Operations Internship

Job Description

Job Title: Operations Internship

Location: Allentown, Pennsylvania

Overview:

Join our dynamic team and immerse yourself in the fast-paced world of operations within the theme park and entertainment industry. This internship offers a unique opportunity to gain valuable, hands-on experience and develop practical skills crucial for your future career, all while contributing to a fun and memorable environment. As an Operations Intern, you will be instrumental in delivering exceptional guest experiences, creating lifelong memories, and interacting with guests of all ages and backgrounds. You will gain practical skills, knowledge, and invaluable industry experience.

Available Internship Opportunities:

1. Guest Services Internship

• Preferred Majors: Event Planning, Public Relations, Hospitality, Business, Marketing
• Responsibilities: Assist in critical ticket operations, coordinate group sales, support the execution of special events, and consistently deliver outstanding guest service. You will play a vital role in supporting the Admissions Department, ensuring every guest has a seamless and memorable experience from the moment they arrive.

2. Operations Training and Audit Internship

• Preferred Majors: Management, Education, Hospitality, Business
• Responsibilities: Take an active role in associate development by delivering weekly divisional orientations for new hires and assisting with in-service training programs. You will conduct regular audits to ensure operational standards are consistently met across various departments and provide essential support to office clerks with documentation and filing tasks.

3. Operations Management Internship

• Preferred Majors: Management, Operations Management, Business, Hospitality
• Responsibilities: Step into a leadership role by overseeing a team within key operational departments such as Admissions, Aquatics, Park Services, or Rides. This role provides extensive experience in critical areas including time management, effective team development, resource control, and staff motivation, preparing you for future management challenges.

General Qualifications:

• A strong passion for helping others and a commitment to providing excellent service.
• Demonstrated good judgment and a steadfast commitment to safety.
• Ability to work effectively with people from diverse backgrounds.
• Genuine enthusiasm for the role and the dynamic entertainment industry.
• Availability to work flexible hours, including weekdays, weekends, evenings, and holidays, as needed by the business.

Perks and Benefits:

• Paid training and complimentary uniforms.
• Free admission to the park and affiliated properties.
• Complimentary tickets for friends and family.
• 25% discounts on food and merchandise throughout the park.
• Opportunity to work with a diverse team from both local and international backgrounds.
• Free local attraction tickets and discounts to explore other entertainment options.
• Exclusive Employee-only events, including ride nights, game nights, and free food events.
• Opportunities for seasonal promotion based on performance and availability.