Operations Associate

Job Description

Operations Associate | Arbella

The Tone:
This is a full-time role at Arbella, located in Quincy, MA. Arbella is an insurance company dedicated to attracting and retaining top talent by fostering a supportive work environment and encouraging employee growth. This role is crucial for maintaining the company’s brand reputation by ensuring precise and timely processing of insurance policies. The Operations Associate directly contributes to Arbella’s commitment to exceptional service for both internal teams and external agents.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Quincy, MA (Hybrid)
• Pay: $41470–$43826 yearly
• Team: Reports to a Team Manager within a specific line of business.
• Mission: This role ensures timely and accurate processing of insurance policy transactions, delivering best-in-class service to both internal and external customers.
• Tech Stack: MS Office, internal systems

What You’ll Actually Do
• Customer Service: Provide stellar customer service to internal teams and external agents, ensuring consistent quality aligned with Arbella’s brand.
• Collaboration: Collaborate positively and effectively with various business partners, including Underwriting, Product, Billing, and Customer Service, to complete daily tasks.
• Policy Processing: Accurately process new business, renewal policies, and endorsements within a single line of business using functional and technical skills.
• Communication & Escalation: Communicate proactively with internal departments and agents to gather missing information, answer inquiries, and apprise the Team Manager of workload, issues, or escalated situations.
• Work Management: Manage assigned work efficiently and independently under general supervision, demonstrating flexibility to shift priorities as needed for timely completion.

The Must-Haves
• Background: This role is suited for an individual with an understanding of overall business objectives and a commitment to producing high-quality work consistent with brand standards, specifically in a context involving insurance policy transactions.
• Experience: Proven experience with general working knowledge of MS Office, coupled with the ability to quickly navigate and manage multiple systems and products efficiently.
• Skills: Strong organizational skills and meticulous attention to detail are essential for ensuring accuracy in all tasks. Excellent customer service, communication, and collaboration skills are required to interact effectively with internal and external stakeholders. The ability to multi-task, quickly learn new processes, and work efficiently both independently and as part of a team, is also key.