Network Support Internship
Are you applying to the internship?
Job Description
About Meraki:
Meraki simplifies the setup, management, and maintenance of internet infrastructure. Their solutions enable connectivity across various sectors, from small cafes and universities to large multinational hospitality groups managing thousands of locations. They’re a Cisco company.
Job Description: Network Support Internship (Summer 2025)
This is a paid, 12-week internship running between June and August 2025. Interns will work full-time and be integral members of the Network Support team, working alongside full-time engineers.
Responsibilities:
• Troubleshooting and Resolution: Research and resolve technical issues reported by Meraki customers and partners. This involves working with the full Meraki product line, including wireless access points, security appliances, switches, and Systems Manager applications.
• Lab Testing: Assist with lab testing of Meraki products as needed.
• Bug Identification and Documentation: Identify, reproduce, and document software bugs.
• Independent Project: Complete a networking project and present your findings to peers and leaders. Interns are encouraged to propose their own project ideas.
• Customer Interaction: Exhibiting empathy, problem-solving skills and clear communication to support customers.
Qualifications:
• Education: Currently pursuing a degree (Bachelor’s level only; Masters students are not eligible) in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field. Expected graduation date is Spring 2026.
• Technical Skills: A strong understanding of networking principles, including the ability to explain the functions and differences between the link, network, transport, and application layers.
• Soft Skills: Empathy, strong problem-solving abilities, resourcefulness, creativity, attention to detail, excellent communication and interpersonal skills.
The internship offers a steep learning curve, mentorship, and the opportunity to make a real-world impact within a fun and supportive team environment.
