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Description
About Cisco Meraki:
Cisco Meraki is a leader in cloud-managed IT, connecting people to their missions by simplifying the digital workplace. Their impact stems from a diverse and inclusive community of innovative and passionate employees. The company fosters an environment that encourages employees to challenge limits, embrace risks, and support customers. Their core values – ‘care deeply,’ ‘everybody in,’ ‘simplify everything,’ and ‘be brave’ – guide their actions and have propelled them to the forefront of cloud-managed IT.
Description: Network Support Intern (Summer 2025)
This is a paid, 12-week summer internship (Summer 2025) offering a steep learning curve in a fun, real-world work environment. Interns will work full-time hours alongside the Support team, making significant contributions.
Responsibilities:
• Research and resolve issues reported by Meraki customers and partners across the entire Meraki product line (wireless access points, security appliances, switches, and Systems Manager applications).
• Assist with lab testing of Meraki products as needed.
• Identify, reproduce, and document bugs.
• Complete a network project and present findings to peers and leaders. Interns are encouraged to propose their own projects.
Currently pursuings:
• Expected graduation in Spring 2026 with a BSc or similar degree in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field from a university/college or accredited course. Masters students are not eligible.
• Detailed understanding of networking principles, including the ability to explain the functions and differences among the link, network, transport, and application layers of the OSI model.
• Empathetic approach to customer support, demonstrating skills in problem-solving, explanation, and resolution.
• Resourceful, imaginative, and creative with excellent attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with relevant technologies (Networking, Troubleshooting, CCNA, CCNP, DHCP, TCP, UDP, VLANs, ACL, ARP, STP (spanning tree protocol), Packet Tracer, Wireshark, Routing & Switching, Cisco Networking Academy, CCENT are beneficial).
Mentorship and Support:
Interns will be paired with a mentor who will provide feedback, guidance, introductions to team members, and assistance with tools and processes.