Network Support Intern
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Job Description
About Meraki:
Meraki simplifies the setup, management, and maintenance of internet infrastructure. Their solutions enable connectivity across various sectors, from small cafes and universities to large multinational hospitality groups managing thousands of locations. They aim to make managing this infrastructure easier than ever before.
Job Description: Network Support Intern (Summer 2025)
This is a paid, 12-week internship running between June and August 2025. Interns will work full-time hours and be integral members of the Network Support team. The program offers a steep learning curve in a real-world environment, focusing on networking, problem-solving, and customer support.
Responsibilities:
• Research and resolve technical issues reported by Meraki customers and partners.
• Assist with lab testing of Meraki products (wireless access points, security appliances, switches, and Systems Manager applications).
• Identify, reproduce, and document software bugs.
• Complete a networking project and present findings to peers and leaders. Interns are encouraged to propose their own project ideas.
Qualifications:
• Currently pursuing a degree (Bachelor’s level only; Masters students are not eligible) in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field. Expected graduation in Spring 2026.
• Strong understanding of networking principles, including the ability to explain the functions and differences between the link, network, transport, and application layers.
• Excellent customer service skills, including empathy, problem-solving abilities, and clear communication.
• Resourceful, creative, detail-oriented, and possess strong interpersonal skills.
Program Features:
• Mentorship: Each intern will be paired with a mentor who will provide guidance, feedback, and introductions to other team members.
• Real-world experience: Interns will contribute directly to the support team’s efforts.
• Skill development: The internship fosters growth in networking knowledge, problem-solving, and customer support proficiency.
Important Note: This posting advertises potential future job opportunities. The specific role may not be open immediately but could become available in the near future. Applicants will be contacted if a suitable position opens.
