Network Support Intern

Job Description

About Cisco Meraki

Cisco Meraki is a leading provider of cloud-managed IT solutions, dedicated to simplifying the digital workplace and connecting passionate people to their mission. The company fosters an inclusive community driven by innovative, purposeful, and vibrant individuals. Meraki’s core values, “care deeply,” “everybody in,” “simplify everything,” and “be brave,” have propelled them to the forefront of cloud-managed IT leadership and have played a crucial role in shaping a more inclusive future for all.

Job Description: Network Support Intern (UK)

Meraki Interns are integral members of their teams, and Network Support Interns play a critical role in resolving cases across the entire Meraki product line, including wireless access points, security appliances, switches, and Systems Manager applications. This internship provides a unique opportunity to work alongside full-time engineers and contribute to the success of Meraki’s customers.

This 12-week paid internship program, based in the UK, runs during the Summer of 2025 and offers:

• Steep learning curve: Gain a deeper understanding of networking, problem-solving, and customer support in a real-world environment.
• Mentorship: Be paired with a dedicated mentor who will provide feedback, guidance, and introductions to the team.
• Full-time experience: Work alongside the Support team and become an enthusiastic contributor.
• Project opportunity: Complete a Network Project and present your work to peers and leaders.

Responsibilities:

• Research and resolve issues reported by Meraki customers and partners.
• Assist with lab testing work for Meraki products as needed.
• Identify, reproduce, and document bugs.
• Complete a Network Project and present your work to peers and leaders.

Qualifications:

• Graduation: Set to graduate in Spring 2026 with a BSc or equivalent in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related field. (Masters Students are not eligible for this program)
• Networking Knowledge: Have a detailed understanding of networking principles, including the ability to explain the functions and differences between the link, network, transport, and application layers.
• Customer-Centric: Exhibit an empathetic approach towards assisting customers with problem deciphering, solving, explaining, and resolution.
• Resourceful and Creative: Be naturally resourceful, imaginative, and creative while maintaining excellent attention to detail.
• Social Skills: Be able to effectively communicate and convey information through excellent social skills.
• Technical Skills: Proficiency in Networking, Troubleshooting, CCNA, CCNP, DHCP, TCP, UDP, VLANs, ACL, ARP, STP (spanning tree protocol), OSI Model, Packet Tracer, Wireshark, Routing & Switching, Cisco Networking Academy, CCENT

Note: This posting advertises potential job opportunities. The specific role might not be open currently, but could be available in the near future. When you apply, a Cisco representative will contact you directly if a relevant position opens.