Network Support Engineer Intern
Are you applying to the internship?
Job Description
About Cisco Meraki
Cisco Meraki is a leader in cloud-managed IT, connecting passionate people to their mission by simplifying the digital workplace. Their impact is driven by a vibrant and inclusive community of innovative individuals who are committed to creating intuitive technology that allows customers to focus on what matters. Meraki’s culture is built on four core values: care deeply, everybody in, simplify everything, and be brave. These values have propelled them to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.
Job Description: Network Support Engineer Intern
As a Network Support Engineer Intern at Cisco Meraki, you will play a key role on the Support team! You will gain hands-on experience troubleshooting cases that cover the entire Meraki product line, including wireless access points, security appliances, switches, and the Systems Manager application. This fast-paced and challenging work environment will provide you with a deeper understanding of networking, problem-solving skills, and a mastery of customer support that will be invaluable throughout your career.
Responsibilities:
• Participate in structured classroom workshops focused on CCNA preparation, led by a Meraki instructor.
• Complete lab assignments using Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the fundamentals of networking and troubleshooting.
• Gain a comprehensive understanding of the networking field through engaging in various courses.
• Assist with lab testing work for Meraki products as needed.
• Identify issues suitable for inclusion in the Meraki Knowledge Base.
• Effectively communicate with partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
• Collaborate with other Support team members to resolve network outages, misconfigurations, and complex networking issues for customers’ devices.
• Analyze packet captures using Wireshark.
Qualifications:
• Currently pursuing an associate’s degree or a bachelor’s degree in computer science, information technology, networking, systems administration, or a related field from an accredited university.
• Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered.
• Native-level proficiency in English is required.
• Hardworking and eager to explore the Networking field.
• Passionate about assisting and problem-solving with customers.
• Possess strong critical thinking and problem-solving skills, willing to be pushed outside your comfort zone, and eager to learn.
• Efficient communicator and problem-solver.
• Networking certifications (CCNA, CCNP CWNA, etc.) are a plus.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus.
• Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus.
• Experience within helpdesk, technical call center, desktop support, or past networking experiences is preferred but not required.
• Authorized to work in Mexico without requiring sponsorship now or in the future.
Key Skills:
• Basic understanding of networking fundamentals, including the ability to explain the functions and differences among the link, network, transport, and application layers.
• Passion for assisting and problem-solving with customers.
• Excellent account management, follow-through, and problem-solving skills.
• Resourcefulness and attention to detail.
• Exceptional communication skills, both written and verbal.
