Member Service Representative (Teller)

Job Description

Position: Member Service Representative (Teller)

Position Summary

As a Member Service Representative, you will be responsible for efficiently and accurately processing a wide range of business transactions on member accounts. A key part of this role involves actively participating in the promotion of the Credit Union’s products and services to both existing and potential members, aiming to meet their financial needs. You will be expected to consistently maintain the high-quality service standards set by the organization.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year of customer service experience is required. Cash handling experience is preferred.
• Skills & Attributes:
  • Willingness to train and to learn how to identify members’ needs to effectively offer or refer credit union products and services.
  • Must possess effective human relations and communication skills.
  • Professional appearance and demeanor.

Essential Duties And Responsibilities

• Transaction Processing: Process routine member account transactions efficiently, including deposits, withdrawals, loan payments, transfers, wires, Cashier Check purchases, loan and VISA advances, lobby drops, and closing accounts.
• Cash Management & Reconciliation: Balance cash drawer daily, process direct deposit forms, process daily mail, and provide dual control for balancing the cash vault.
• Sales & Referrals: Proactively identify and offer products and services to members to meet their financial needs, and/or refer members to appropriate representatives or partners. Participate in campaigns, contests, member outreach efforts, meetings, and one-on-one sessions with management to meet established performance goals.
• Record Keeping: Accurately record and track all member interactions, referrals, and sales, adhering to policy and procedure and maintaining integrity in all actions.
• Member Support: Answer basic member inquiries pertaining to their accounts and conduct routine research on member accounts as necessary or requested.
• Form Processing: Assist members by accepting and/or completing applicable forms.
• Compliance: Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures, including CTR rules and form preparation, identifying and referring suspicious activity to the Compliance Department, performing OFAC comparisons, and properly identifying individuals in accordance with Branch Operations procedures.

Other Duties & Responsibilities

• May be required to work weekends and/or extended hours, including offsite events.
• Perform other duties as assigned to support branch operations and member service.

Physical Demands and Work Environment

The physical demands described are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
• Frequently required to stand and reach with hands and arms.
• Occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Work Schedule

• Monday: 8:15 AM – 5:30 PM
• Tuesday – Friday: 8:30 AM – 5:30 PM
• Saturday (Rotating): 8:30 AM – 2:30 PM
• Sunday: OFF

This is a Full-Time position, requiring 40 hours per week.