Medical Receptionist
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Job Description
About Washington Regional Urgent Care:
• An affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast.
• Operates six locations in Northwest Arkansas.
• Part of the Urgent Team Family of Centers, which includes over 80 locations under eight brands.
• Provides quality and affordable family healthcare.
• Offers a range of services including treatments for injuries and illnesses, occupational health, and wellness care.
• Centers are open seven days a week with specific hours:
• Monday through Friday: 8 a.m. to 8 p.m.
• Saturday: 8 a.m. to 4 p.m.
• Sunday: 1 p.m. to 6 p.m.
• All locations are Accredited Care Centers by the Urgent Care Association.
Job Description: Medical Receptionist
• Location: Harrison, AR
• Objective: To provide support to patients and medical staff by managing front desk tasks.
• Responsibilities:
• Welcoming Patients and Visitors: Greet patients and visitors in person, answer inquiries, and guide them through the registration process.
• Phone and Documentation Management: Answer multi-line phones, handle filing, faxing, scanning documentation, and complete daily patient callbacks.
• Patient Check-in/Check-out & Assistance: Check in and discharge patients, assist clinical staff, and close the office at the end of each shift.
• Insurance and Payment Processing: Collect insurance information, verify patient demographics, process payments, post patient balances, and complete phone sheets.
• Maintaining Environment: Maintain a neat and clean work environment and professional appearance.
• Adherence to Procedures: Adhere to all relevant health and safety procedures.
• Requirements:
• High school diploma or equivalent.
• Knowledge of basic computer software and ability to learn electronic medical records.
• Prior experience in a medical office setting (minimum of one year performing Front Desk tasks like patient check-in, insurance verification, etc.).
• Schedule:
• Full-time: Rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.
• PRN (Per Diem): Scheduled on an as-needed basis.
