Management and Program Analyst – Human Capital Programs

Job Description

Management and Program Analyst | U.S. Customs and Border Protection

The Tone:
This is a full-time role at U.S. Customs and Border Protection, located in Washington, DC. U.S. Customs and Border Protection is the sole organization responsible for securing the nation’s borders, preventing terrorism, enforcing trade and travel, and administering immigration laws. This role is crucial in supporting the agency’s mission by providing expert analytical, advisory, and program management support on human capital issues and Human Resources Management operations. Your expertise will ensure that HRM initiatives align with CBP’s critical mission and statutory requirements.

The TL;DR
• Role: Experienced Professional
• Type: Full-time
• Location: In-person, Washington, DC
• Pay: $121785–$158322 yearly
• Team: Office of Human Resources Management, Strategic Partnerships and Communications Division
• Mission: To provide expert analytical, advisory, and program management support on human capital issues and Human Resources Management operations for U.S. Customs and Border Protection.

What You’ll Actually Do
• Support: Provide expert analytical, advisory, and program management support on human capital issues and Human Resources Management operations.
• Liaise: Serve as the key liaison with internal and external stakeholders, including Department of Homeland Security and Congressional staff, to align HRM initiatives.
• Manage Inquiries: Review, prioritize, assign, and adjudicate incoming inquiries and requests for information, tracking them through completion.
• Draft Correspondence: Prepare external and other local correspondence on behalf of leadership, including CBP comments and input based on policy analysis.
• Review Content: Review and analyze the content of correspondence, ensuring accuracy, clarity, completeness, and internal consistency of all outgoing materials.

The Must-Haves
• Background: Experienced professional with core domain knowledge in human capital issues and Human Resources Management operations.
• Experience: One year of specialized experience equivalent to the GS-12 grade level, including developing recommendations for program improvement, developing/maintaining management information systems or reporting tools, and coordinating cross-functional teams or projects.
• Skills: Expert analytical support, advisory capability, program management, stakeholder liaison, policy interpretation, and professional correspondence preparation and review.