Managed IT Services Service Desk Consulting Intern – Summer 2025
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Description
About RSM US LLP
RSM is the leading provider of assurance, tax and consulting services to the middle market. They have over 13,000 professionals across the U.S. and were founded in 1926.
Key Details:
• Location: Chicago, Illinois, USA
• Size: 10,001+ employees
• Website: http://www.rsmus.com/
Description: Managed IT Services Service Desk Consulting Intern – Summer 2025
Location: San Antonio, TX
Type: Internship, Full-time, Hybrid
Compensation: $28/hr – $33/hr
Responsibilities:
• Provide phone and email technical support for end-users to resolve hardware or software issues
• Support and troubleshoot workstations, servers and network related issues
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
• Adaptability to changing processes and technology
• Works well within team interactions
• Monitor and troubleshoot client backups
• Escalate client issues through the proper channels
• Manage cases according to defined case impact and priority
• Maintain client security standards and confidentiality of information
• Clearly document support issues and all resolution steps in RSM’s ticketing system
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
• Update cases and communicate with clients as required until issue is closed
Currently pursuings:
Required:
• Passion for technology and a desire to learn
• Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
• A minimum 3.0 GPA is preferred
• Excellent customer service skills
• Focused on attention to detail
• Maintains a reasonable capacity level for stress tolerance
• Knowledge of Microsoft Office, including Word, Excel and Visio
• Knowledge of Apple and Windows-based software/hardware
• Excellent written and verbal communication, problem solving and analytical skills.
• Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
• Ability to travel up to 25%
Preferred:
• Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration.
• Experience with Office 365 and associated workloads including Email and SharePoint
• Experience with firewalls, such as Cisco, SonicWALL and Meraki
• Experience with VMWare ESX hosts and vSphere Client for administration
• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
• Experience with enterprise mobile devices
Technical Skills:
• Technical Support
• Windows Servers
• Microsoft Office
• Apple Software
• Windows Software
• VMWare ESX
• Azure AD Administration
• Remote Desktop Services
• VPN
• Cisco Firewalls
• SonicWALL Firewalls
• Meraki Firewalls
• SharePoint Administration
• Teams Administration
• Stress Tolerance
