Live Event Operations Intern
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Job Description
About the Company
The organization is centered around bringing large-scale live events to life, including St. Louis Blues hockey games, sold-out concerts, and family shows. They operate and manage two primary venues: Enterprise Center and Stifel Theatre. Their core mission revolves around delivering a world-class experience to guests. This involves the crucial oversight of departments like Guest Experience and Public Safety, which collectively manage over 250 staff members to ensure smooth operations and guest satisfaction.
Job Description
This is a paid, part-time internship focused on providing a behind-the-scenes perspective on live event operations within the professional sports and entertainment industry.
Job Title (Implied): Live Event Operations Intern
Compensation & Hours:
• Rate of Pay: $13.75 per hour.
• Hours: Approximately 20-29 hours per week.
• Availability: Requires working daytime, evening, and weekend hours, with a minimum commitment of 15 hours per week including both office hours and event days.
• Preferred Start Date: August 4, 2025.
Core Focus:
The internship offers hands-on experience working directly with the Guest Experience and Public Safety teams, which are integral to the successful execution of events at both Enterprise Center and Stifel Theatre.
Essential Duties and Responsibilities:
• Event Day Support: Assisting Guest Experience Managers during various events such as hockey games, concerts, and family shows.
• Operational Coordination: Managing staff check-in processes, distributing event equipment, facilitating VIP activities, providing guest assistance, and handling other day-of-event operational necessities.
• Guest Interaction: Serving as a primary point of contact for guest inquiries, resolving issues, and providing wayfinding assistance.
• Equipment Management: Overseeing the distribution and tracking of essential event equipment, including radios and ticket scanners.
• Lost & Found: Maintaining and managing the Lost & Found operations for both venues, which involves inventory oversight and direct guest support.
• Access Control: Organizing and distributing wristbands for specific access areas like Club-level and special event zones.
• Data Tracking & Reporting: Compiling and tracking various data points including guest feedback, outstanding staff recognitions, attendance records, and uniform/equipment inventory.
• Policy Contribution: Contributing to the development and implementation of Public Safety policies and procedures.
• Safety Adherence: Upholding safety regulations and industry best practices across all assigned tasks.
• Learning & Development: Shadowing Guest Experience leadership to gain a comprehensive understanding of event operations from a management perspective.
• General Support: Performing any other duties as assigned by Guest Experience and Public Safety Management.
Qualifications:
• Education: Must be currently enrolled as a college student.
• Interest: A strong desire to gain practical, hands-on experience in areas such as professional sports, hospitality, venue operations, security, and event management.
• Communication: Possess excellent written, verbal, and interpersonal communication skills.
• Work Ethic: Comfortable working both independently and collaboratively in a fast-paced environment.
• Problem-Solving: Observant, proactive, with a strong focus on problem-solving and ensuring guest satisfaction.
• Interpersonal Skills: Ability to interact professionally and effectively with a diverse range of staff members and guests.
• Technical Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and creative platforms like Canva.
The organization is an equal opportunity employer, committed to providing equal consideration for employment to all qualified applicants without regard to various protected characteristics.
