Legal Software Support Specialist

Job Description

Document Applications Specialist | Shook, Hardy & Bacon L.L.P.

The Tone:
This is a full-time role at Shook, Hardy & Bacon L.L.P., located in Los Angeles, CA, Orange County, CA, or Kansas City, MO. Shook, Hardy & Bacon L.L.P. is a 1,569-person organization dedicated to delivering comprehensive legal services across various sectors. This role is integral to maintaining the operational efficiency of the firm by providing critical legal software support to internal customers. The specialist contributes to the seamless operation of administrative and client tasks through technical proficiency and dedicated support.

The TL;DR
• Type: Full-time
• Location: In-person, Los Angeles, CA (also available in Orange County, CA; or Kansas City, MO)
• Pay: $83472–$125208 yearly
• Mission: To ensure efficient and accurate legal software support, document creation, and project assistance for the firm’s internal customers and legal teams.
• Tech Stack: Legal software, computer, Microsoft (for certifications), micro cassette tapes, audio files

What You’ll Actually Do
• Software Support: Provide efficient and accurate legal software support to the firm’s internal customers, leveraging departmental knowledge and experience to resolve technical issues and facilitate seamless operations.
• Document Production: Create, revise, and meticulously format a variety of legal documents using specialized computer and legal software, including originating new documents from transcriptions and independently completing complex, multi-step projects from inception to completion utilizing advanced technical skills.
• Project Coordination: Organize and actively assist special project teams with large and/or urgent administrative and client-related tasks, taking responsibility for the clear documentation of specific project instructions to ensure successful execution.
• Transcription Services: Listen to and accurately transcribe micro cassette tapes and audio files, systematically compiling the necessary material according to both written and verbal instructions to support legal and administrative functions.
• Legal Filing Assistance: Assist legal teams directly with the precise preparation and filing of critical U.S. Federal/District and State court documents, ensuring adherence to all relevant procedures and deadlines.

The Must-Haves
• Background: This role requires an individual with strong foundational domain knowledge in legal software and comprehensive document production, capable of providing high-level technical support and adeptly managing complex tasks within a legal environment.
• Experience: Demonstrated ability to efficiently create, revise, and format a wide range of legal documents, successfully complete multi-step projects with technical expertise, and provide effective technical assistance. Prior experience assisting with staff training, workload/workflow management, and quality assurance processes would be considered highly relevant.
• Skills: Proficiency in legal software applications, advanced document formatting and revision, high-level technical support, accurate transcription from audio sources, and excellent professional communication skills.
• Bonus: Microsoft certifications and CA e-filing experience.