Leasing Consultant – Overture Powers Ferry

Job Description

Leasing Consultant – Overture Powers Ferry

Location: Overture Powers Ferry, Atlanta, Georgia

Overview – Greystar

Greystar is seeking dedicated and hard-working individuals to join their team. As the largest rental housing operator and developer in the US and a significant global investment management company, Greystar delivers industry-leading services to investors, clients, and residents. They offer unrivaled professional development and career growth opportunities, welcoming new team members to a company that values its people as the Global Leader in Rental Housing.

About Greystar

Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally, with offices across North America, Europe, South America, and the Asia-Pacific region. As the largest operator of apartments in the United States, Greystar manages over 1,000,000 units/beds globally. The company oversees nearly $79 billion of assets under management. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business. Learn more at www.greystar.com.

Job Description Summary

The Leasing Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community’s lifestyle offering. The Leasing Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices. Responsibilities include lead management, CRM utilization, data analysis, event support, and collaboration with the Lifestyle Coordinator to enhance resident engagement. The Leasing Consultant upholds Greystar’s professional standards and ethical expectations while delivering exceptional service to residents, prospects, and guests.

Key Responsibilities

• Performs all sales and leasing activities to achieve property revenue and occupancy goals, including greeting and qualifying prospects, conducting property tours, showing apartments, maintaining prospect relationships, processing applications, conducting credit and criminal background checks, preparing lease and move-in packages, and ensuring smooth resident move-ins and lease signings.
• Collects and records all pertinent information from prospective residents at move-in.
• Stays informed about current market and competitor conditions impacting occupancy, market rent, and sales, collaborating with teams/leadership. Develops and implements marketing plans to sustain occupancy, adhering to established policies for concessions, specials, and other programs.
• Designs and executes marketing activities and events to drive traffic, including resident referral and employer outreach programs, internet marketing, and property-specific marketing plans.
• Utilizes on-site property management software for tracking apartment availability, recording traffic and leasing activities, managing resident and prospect data, capturing demographic information, and analyzing data.
• Ensures property and show units meet Company standards for show quality through daily inspections, communicating maintenance needs, merchandising show units/models and amenities, and preparing the leasing office.
• Follows up with prospects and new residents within 24 hours to ensure satisfaction via email, thank-you notes, calls, or other contacts. Documents all follow-ups and classifies leads throughout the sales process.
• Executes activities for the property’s lease renewal program, preparing renewal letters and packages, meeting with and contacting renewing residents, and ensuring timely signing and implementation of renewal documents, following the AA renewal playbook.
• Responds quickly and courteously to resident and client/owner concerns and questions, taking prompt action to solve problems or convey requests to appropriate individuals.
• Demonstrates customer service skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints. Interacts with and acknowledges all residents by name.
• Attends community and networking events, aligns with local associations, and participates in outreach marketing efforts to drive traffic and generate viable referral sources/new business leads, meeting Greystar AA outreach expectations.
• Completes various financial, administrative, and other reports and analyses, and performs other assigned duties.
• Assists the Lifestyle Coordinator by attending and helping with event setup as required.

Basic Knowledge & Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or a related field preferred.
• 1-3 years minimum of relevant experience in sales, marketing, internet usage, and customer service to resolve complaints, issues, and complete financial records and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, explain apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, including generating leads, conducting presentations, qualifying prospects, and closing deals.

Specialized Skills

• Incumbents must possess all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have a valid driver’s license to operate a golf cart on the property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs for reports and documents.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
• Ability to adapt to specific markets and professionals to ensure effective sales messaging.

Travel / Physical Demands

• Team members work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, and be able to stand for extended periods of time.
• Routine, local travel may be required for business meetings, market research, or other necessary situations.
• Incumbents must be able to work a flexible work schedule, which may include evenings, weekends, and/or holidays.

Competencies

• Ensures Accountability: Holds self and others accountable to meet commitments.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.

Additional Compensation

Many factors contribute to determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

• Corporate Positions: This role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: This role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits: Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• Onsite Housing Discount: For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical: After 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match: Up to 6% of pay after 6 months of service.
• Paid Parental Leave: And lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

Success Profile

What makes a successful Greystar team member? Check out the top traits we’re looking for and see if you have the right mix.

• Professional
• Risk-Taker
• Detail-oriented
• Collaborative
• Strategic
• Communicator

Trending

Meet our people and discover how you can make an impact providing a home to people across the world.

“Working at Greystar has been an eye opening experience. From day one my supervisors have been enthusiastic and attentive to everything I need to be great at my job. I feel appreciated and know that I’m an important asset to them. Everyday I’m encouraged to improve my knowledge and develop new financial skills while being excited to do so. I was also nervous transitioning from the Marine Corps into the civilian workforce, but with the support of the Greystar accounting family that transition has been much easier.”
– Adam

Benefits

• Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance• plan options in select countries.
• Retirement Planning: We know planning for retirement is a top priority for our team members. We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes to ensure the security of your financial future.
• Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays• (varies by country).
• Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child.
• Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs.
• Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you.

Note: Outlined benefits may vary by international region.