Lead Commercial Lending Servicing Representative – Commercial Loan Servicing Lead

Job Description

Lead Commercial Lending Servicing Representative | Wells Fargo

The Tone:
This is a full-time role at Wells Fargo, located in India (Telangana). Wells Fargo is a leading financial services company committed to building strong customer relationships and maintaining a robust risk-mitigating and compliance-driven culture. This position is crucial for ensuring the accurate and compliant servicing of complex commercial lending transactions, providing leadership, training, and expert issue resolution within a critical operational function.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – India(Telangana)

• Team:
• Mission: Lead the accurate and compliant servicing of complex commercial lending transactions, providing expert guidance, training, and resolution for intricate inquiries and issues.
• Tech Stack: Loan IQ

What You’ll Actually Do
• Train and Guide: Provide training and guidance to less experienced Commercial Loan Servicing representatives on interpreting complex policies and managing cross-group projects.
• Resolve Complex Inquiries: Research, respond to, and resolve complex inquiries, including leading customer issue resolutions requiring coordination amongst various teams.
• Manage Loan Transactions: Coordinate and reconcile all loan advances and payments with member banks and customers, book letters of credit, and support loan trading and assignments.
• Provide Leadership: Prioritize daily work and provide day-to-day work leadership and mentorship to the support team, offering technical guidance and coaching to S2 and S3 servicing employees.
• Interpret Documentation & Act: Administer or provide technical oversight for complex commercial loan transactions by reviewing and interpreting credit agreements, amendments, and agent-bank notices to translate servicing provisions into required actions.

The Must-Haves
• Background: Senior career level with core domain knowledge in Commercial Loan Servicing support.
• Experience: 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through work experience, training, military experience, or education. This includes extensive end-to-end experience administering complex syndicated, participated, member-bank, bilateral, or comparable commercial loan transactions.
• Skills: Strong ability to review and interpret complex credit agreements, amendments, and agent-bank notices; demonstrated capability in resolving complex loan, payment, cash, participant-position, documentation, reconciliation, or system exceptions; experience performing transaction quality reviews, control checks, or operational risk assessments; strong analytical judgment, stakeholder communication, and decision-making skills.
• Bonus: Advanced knowledge of participated and member-bank loan structures and servicing responsibilities; strong working knowledge of Loan IQ or a comparable commercial loan servicing platform; experience with loan assignments, trades, settlement activity, or changes in participant positions; proven experience conducting root-cause analysis, leading process or control improvements, and developing procedures or training content; ability to prioritize critical work and make sound risk-based decisions under tight deadlines; Bachelor’s degree in finance, accounting, business administration, economics, or a related field.