Junior IT Specialist (Entry-Level) – Desktop Support – Desktop Support

Job Description

Junior IT Specialist (Entry-Level) – Desktop Support | 27Virtual

The Tone:
This is a full-time, on-site role at 27Virtual, located in Tampa, FL. 27Virtual is a VMware by Broadcom Pinnacle Partner and an enterprise data center solution provider that specializes in data center architecture, design, training, and cloud enablement. The company serves clients across North America and Europe, maintaining strong alliances in Asia, which offers opportunities for global exposure and collaboration within its team of experienced IT professionals and consultants. By partnering with leading technology vendors, 27Virtual delivers future-ready IT concepts from infrastructure through application platforms to end-user computing. This Junior IT Specialist role is crucial for providing essential front-line technical support to end users, ensuring the smooth operation of their IT infrastructure and contributing directly to the company’s commitment to supporting client innovation and rapid adoption of new technologies.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Tampa, FL

• Mission: This person resolves front-line technical issues for end users, ensuring the functionality and security of their desktop environments and basic network connections.
• Tech Stack: Operating systems, basic hardware components, common business applications, IP addressing, Wi-Fi connectivity, secure workstation practices.

What You’ll Actually Do
• Provide Front-Line Support: Serve as the primary point of contact for end-user technical issues, offering prompt and courteous assistance for a wide range of IT-related problems.
• Manage Workstation Environments: Install, configure, and maintain desktops, laptops, peripherals, and basic network-connected devices to ensure optimal performance and user availability.
• Troubleshoot & Resolve Issues: Respond to support tickets by methodically troubleshooting hardware, software, and connectivity problems, and implement effective solutions.
• Administer User Access: Assist with the setup of new user accounts, manage access permissions, and support user onboarding and offboarding processes within company systems.
• Maintain Security & Updates: Help uphold workstation security standards by performing necessary updates, applying patches, and adhering to established security protocols.
• Document & Escalate: Accurately document all resolutions in the service management system and escalate more complex or unresolved issues to senior team members for further assistance.
• Collaborate on Projects: Participate in small IT projects, collaborating with other IT staff to achieve broader operational goals and system improvements.
• Communicate Effectively: Deliver clear, patient, and professional communication to both internal staff and client stakeholders regarding technical support and ongoing IT initiatives.

The Must-Haves
• Background: Foundational knowledge of Information Technology and desktop environments, encompassing operating systems, basic hardware components, and common business applications. Possess a relevant associate’s or bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical training or certifications such as CompTIA A+ or Network+.
• Experience: Proven ability to perform effective troubleshooting of end-user issues, including hardware, software, and connectivity problems, utilizing a structured and logical approach. Basic understanding of Network Administration and Network Security concepts, including IP addressing, Wi-Fi connectivity, and secure workstation practices.
• Skills: Strong Customer Service skills, demonstrated by the ability to communicate clearly, patiently, and professionally with users of varying technical backgrounds. Capable of prioritizing tasks, following documented procedures, and working independently under guidance within an on-site team environment.
• Bonus: A genuine willingness to learn, adapt to new technologies, and a desire to grow into more advanced infrastructure or network roles over time.