Junior Integrations Specialist (SkillBridge Internship)

Job Description

About Kolme Group

Kolme Group provides consulting services to help clients attain the highest value from their investment in Project Management (PM). They are a growing international PM consulting company with a culture that focuses on maintaining the balance between customer-centric and employee-centric foundations. Kolme Group is a fully remote organization that offers schedule flexibility, one-on-one mentorship, and an extraordinary culture lead by an inspiring leadership team.

Job Description: Junior Integrations Specialist (SkillBridge Internship)

This is a developmental opportunity for active-duty military personnel who will be separating from the military through the DOD SkillBridge Program. This is an *unpaid• internship offered to active-duty military personnel only.

BASIC FUNCTION OF THE JOB

The Junior Integrations Specialist is a member of a dynamic team dedicated to providing excellent support to the team members and customers of Kolme Group. This individual must have a basic understanding of the fundamentals of software as a service, software integrations methodologies, and implementation. In this role, the Integrations Specialist will act as the front line to support integration solutions to unique business problems. The Junior Integrations Specialist is responsible for assisting in the development of strategic support solutions for existing application infrastructures and ensuring service level agreements are achieved.

WORK PERFORMED

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform and excel in this role.

Essential Functions Of The Job

The Integration Specialist will learn to work within a team to support customers. Each encounter is unique, however, generally will require a level of skills that includes:

• Customer Service
• Technical Analysis
• Technical Support
• Documentation

Specific duties include:

• Providing excellent customer support
• Maintaining employee and company confidentiality
• Maintaining accurate notes and documentation
• Learning and managing data integration best practices
• Assistance with the development of training materials
• Communicate clearly and effectively with team members, customers, and management

In This Role, You Will Get To

• Work side-by-side with leadership who focuses on the success of the team
• Set yourself up for a successful career by learning and growing the necessary fundamentals to be an Integrations Specialist.
• Expand your expertise! You will learn how a variety of businesses operate, what challenges they face, and how an integration team impacts the overall business.
• You will have the opportunity to work with various companies on their unique business problems, which will allow for a better understanding of how the integration design and implementation is used across various platforms.

Measures Of Success & Key Performance Indicators (KPI’s)

Attain measurable and visible increase in the following areas:

• Utilization: Meet billable utilization targets each month, with a minimum of 70%, goal of 75%, stretch goal of 80%+
• Profitability: Maintain project profitability by adhering to scope, timeline, and budget
• Client Satisfaction:
• Deliver support service level agreements on hosted integrations with the Kolme/Client relationship in good standing
• Demonstrates professional approach to client concerns
• Renewal or reengagement of client projects
• Personal Goals: Completion and/or satisfaction of personal goal as established by management; Invest, at minimum, 5 hours of Professional Development per quarter

Successful Knowledge, Skills, And Abilities

• Excellent organizational and task management skills
• Strong interpersonal skills
• Self-starter and highly motivated
• Keen attention to detail
• High degree of patience
• Proactive and critical thinking skills
• Ability to conduct research and apply findings
• Time management skills
• Ability to communicate in both technical and user-friendly language
• Excellent oral and written communication and presentation skills
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment as well as work independently
• Other duties as assigned

SKILLBRIDGE DISCLAIMER

This position is only available for Active-Duty military who are approved from their Chain of Command to go through a transitional program within the last 180 days of their service and understand that Kolme Group does not provide compensation through this process.

Minimum Requirements

• A High School Graduate
• Microsoft Office proficient

Desired Education And/or Experience

• A two or four-year degree from accredited college in Computer Science, Information Technology, or a related field; completed or in-process is preferred, but not required
• Experience in code writing, any language, with a basic understanding of the fundamentals of code writing is required
• Strong candidates will have knowledge of and/or previous experience with any number of the following areas (highly preferred but not required):
• Technical support/troubleshooting
• Conduct research into applications, integrations, issues and products updates
• Linking of cross-functional applications
• Knowledge of API protocols
• Operating systems (Linux, Microsoft, Apple)
• Programming languages (JavaScript, Ruby and Python)
• iPaas or middleware (Workato, Mulesoft, Jitterbit, Zapier, Make)