IT Systems Engineer

Job Description

About Neuralink:
Neuralink is at the forefront of neurotechnology, developing bi-directional brain-computer interfaces. Our mission is to restore movement to the paralyzed, restore sight to the blind, and fundamentally revolutionize human interaction with the digital world.

Team Description:
The Information Technology team at Neuralink views the corporate environment as its production floor. This critical space encompasses our groundbreaking research and development, hosts assembly lines, supports neural recording processing, and enables numerous other vital functions. Our team is dedicated to building critical systems and processes that safely and efficiently accelerate Neuralink’s progress along its critical path.

Job Description and Responsibilities:
IT Systems Engineers at Neuralink exemplify technical leadership and deliver exceptional customer service. This role demands expertise across the entire technology stack, from physical hardware infrastructure to custom tooling for neural recordings and scalable cloud services that underpin our critical operations. You will support a diverse user base, including highly technical engineers, non-technical scientists, and doctors, all reliant on robust systems, rugged networking, and bulletproof software. Successful IT Systems Engineers proactively identify opportunities for impact and excel through collaborative efforts. Key responsibilities include:

• Identifying, building, and deploying innovative IT solutions, leveraging open-source, off-the-shelf, or custom-built systems and policies to meet our demanding operational and security requirements.
• Monitoring, maintaining, and continuously optimizing the performance and security of all critical IT systems, encompassing servers, networks, cloud infrastructure, and applications.
• Providing expert, empathetic technical support to end-users, participating in a tier-1 rotation to ensure swift resolution of issues.
• Ensuring stringent compliance with data protection regulations and internal security policies through the implementation of robust security measures and conducting regular, thorough audits.
• Creating and maintaining comprehensive documentation for all systems, processes, and procedures, fostering knowledge sharing and ensuring business continuity.

Required Qualifications:

• Extensive systems administration experience across diverse operating environments, including Linux, macOS, and/or Windows.
• A firm grasp of fundamental networking protocols such as TCP/IP, UDP, ARP, DNS, DHCP, and PXE.
• Proven ability to develop tooling and automation using at least one scripting/programming language (e.g., POSIX sh, Bash, Python), for critical tasks like end-user asset management or provisioning.
• Proficiency in building and maintaining physical computer infrastructure.
• Demonstrated empathy and patience, particularly when collaborating with non-technical colleagues or mentoring teammates.
• The capacity to solve immediate technical problems while simultaneously designing and prioritizing systemic, long-term solutions.

Preferred Qualifications:

• Strong understanding of both on-premises networking solutions and cloud provider networking technologies (e.g., VPCs, IPsec VPNs, Wireguard, IAM security policies).
• Ability to design comprehensive security policies and best practices, and effectively implement them in daily business operations.
• Working knowledge of major cryptographic protocols and authentication schemes such as TLS, X.509, 802.1x, U2F, SAML, and WebAuthn.
• Practical experience utilizing Infrastructure as Code (IaC) tools, CI/CD pipelines, and modern cloud-native tooling (e.g., Terraform, Docker, Packer, Ansible, Cloud-Init, Git, Helm, GitLab CI).
• Experience administering key SaaS applications like Microsoft Entra, Google Workspace, and Slack.

Expected Compensation:
The anticipated hourly rate for this position is:
California Hourly Flat Rate: $25/Hr USD

What We Offer:
Full-time employees are eligible for a comprehensive benefits package, including:

• An unparalleled opportunity to change the world and collaborate with some of the smartest and most talented experts across diverse fields.
• Significant growth potential; we are committed to rapidly advancing team members who demonstrate an outsized impact.
• Excellent medical, dental, and vision insurance through a PPO plan.
• Paid holidays.
• Commuter benefits.
• Meals provided.
• Equity (RSUs) *Excluding Temporary Employees & Interns
• 401(k) plan *Interns initially excluded until they work 1,000 hours
• Parental leave *Excluding Temporary Employees & Interns
• Flexible time off *Excluding Temporary Employees & Interns