IT Support Technician / Service Desk Analyst (Temporary)

Job Description

IT Support Technician / Service Desk Analyst (Temporary) | Albany International

The Tone:
This is a temporary, day shift role at Albany International, located in Kaukauna, WI. This position plays a crucial role in maintaining the organization’s IT infrastructure and supporting end-users. The successful candidate will be involved in proactive IT management and responsive service desk operations, ensuring smooth technology experiences for all staff.

The TL;DR
• Role: Contract
• Type: Temporary, Day
• Location: Kaukauna, WI (In-person)

• Mission: This person maintains IT infrastructure and supports end-users, ensuring smooth technology experiences for all staff.
• Tech Stack: Microsoft Windows Workstation, iOS, Android

What You’ll Actually Do
• Policies: Implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Service Desk: Process in-person, telephone, and email service desk requests to ensure courteous, timely, and effective resolution of end-user issues.
• Project Support: Assist with site-specific IT projects as well as broader Global Information Systems (GIS) projects and tasks.
• System Management: Deploy, monitor, maintain, update, and support IT systems, including PC, tablet, and telephony hardware, operating systems, software, and peripherals.
• Asset Management: Practice asset management for all IT hardware, software, and equipment.

The Must-Haves
• Background: Early career professional with at least two years completed toward a degree in Computer Information Systems or a related field, holding a minimum 3.0 GPA.
• Experience: Hands-on experience installing IT hardware and software, along with working technical knowledge of network and PC operating systems, including Microsoft Windows Workstation, iOS, and Android.
• Skills: Strong written and oral communication skills, strong customer service orientation, effective interpersonal and relationship-building skills, highly self-motivated, and the ability to conduct research into IT issues and products.
• Bonus: Ability to perform general mathematical calculations for creating business cases or budgets, and experience working in a team-oriented, collaborative environment.