IT Support Technician I

Job Description

About the Job: IT Support Technician I at Battelle

Battelle is seeking an IT Support Technician I to join their team. This role is crucial for ensuring the smooth operation of IT services by providing technical support and assistance to users within the organization.

Note: This job is promoted by Lensa on behalf of Battelle Memorial Institute. Lensa is a career site and not a staffing firm. Clicking “Apply Now” or “Read more” will redirect you to the job board/employer site, where any collected information is subject to their terms and privacy notice.

About Battelle

Battelle is a leading research and development organization that delivers critical services and innovative solutions for a diverse range of clients, from multi-national corporations to government agencies and small start-ups. They are committed to recognizing and appreciating individuals from all backgrounds and experiences.

Job Summary

As an IT Support Technician I, you will be responsible for:

• Providing technical support and assistance to users.
• Troubleshooting hardware, software, and network issues.
• Assisting with the setup and deployment of new devices.
• Maintaining accurate records of issues and resolutions.
• Updating service desk work instructions.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, or in-person, ensuring a positive customer support experience.
• Diagnose and resolve hardware issues (e.g., PCs, mobile devices, desktop phones).
• Diagnose and resolve software issues (e.g., business applications, desktop software).
• Diagnose and resolve network issues (e.g., wired, wireless, VPN).
• Assist with the setup and deployment of new PCs, tablets, and phones.
• Maintain accurate records of issues and resolutions in the IT Service Management system (e.g., ServiceNow).
• Update Service Desk work instructions which inform incident analysis and resolution.

Key Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field; OR
• CompTIA A+, Network+, or other related certifications; OR
• An equivalent combination of education, certification, and/or experience.

Benefits: Live an Extraordinary Life

Battelle offers comprehensive and competitive benefits designed to support your well-being and enhance your work-life balance:

• Balance Life through a Compressed Work Schedule: Most team members follow a flexible, compressed work schedule allowing for every other Friday off, providing dedicated personal time without using vacation.
• Enjoy Enhanced Work Flexibility, including a Hybrid Arrangement: Battelle’s Together with Flexibility model allows for 60% in-office and 40% remote work, with Monday and Tuesday as common in-office days, depending on team and position needs.
• Take Time to Recharge: Paid time off is provided to support work-life balance and maintain motivation.
• Prioritize Wellness: Access to medical, dental, and vision coverage with wellness incentives and benefits, plus optional supplemental benefits.
• Better Together: Coverage for partners, gender-affirming care and health support, and family formation support.
• Build Your Financial Future: An industry-leading 401(k) retirement savings plan, with Battelle contributing 5% (for most employees) whether you contribute or not, and matching your contributions on top of that.
• Advance Your Education: Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed

Battelle is a place where brilliant minds in science, technology, engineering, and business operations can achieve their greatest good by solving humanity’s most pressing challenges. You will have the opportunity to thrive in a culture that inspires you to:

• Apply your talent to challenging and meaningful projects.
• Receive select funding to pursue ideas in scientific and technological discovery.
• Partner with world-class experts in a collaborative environment.
• Nurture and develop the next generation of scientific leaders.
• Give back to and improve our communities.

Vaccinations & Safety Protocols

Battelle may require employees to follow certain safety protocols and to be vaccinated against various viruses, bacteria, and diseases, based on job duties, work location, and/or client requirements. Documentation of full vaccination may be required. Battelle will provide reasonable accommodations for qualified disabilities, medical conditions, or sincerely held religious beliefs in accordance with applicable laws.

Equal Opportunity Employer

Battelle is an equal opportunity employer committed to providing employment and advancement opportunities based on individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Battelle supports positive programs for equal treatment and full utilization of all qualified employees at all levels.

For more information about other openings, please visit www.battelle.org/careers.

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