IT Support Tech Intern
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Job Description
About Company:
Apprenticely partners with companies in Arkansas to offer IT internship opportunities. They work with Jefferson Regional Medical Center for this specific internship. Their program is a three-month initiative designed as a gateway to IT careers, with the potential for full-time employment based on employer needs.
Job Description:
Jefferson Regional Medical Center, in collaboration with Apprenticely, is seeking an IT Support Tech Intern to join their team in Pine Bluff, Arkansas. This internship offers hands-on experience in a large healthcare environment, providing essential IT support while adhering to compliance and security best practices.
Responsibilities:
• Troubleshooting: Diagnose and resolve basic hardware, software, and network issues for desktops, laptops, printers, and peripherals. Escalate complex issues to Level 2 or appropriate teams.
• Documentation: Accurately document support requests, resolutions, and follow-up actions in the helpdesk ticketing system.
• Customer Service: Maintain a professional, helpful attitude and keep end-users informed of issue status and resolution progress.
• Compliance and Security: Follow IT policies, procedures, and security best practices, especially those related to healthcare (e.g., HIPAA).
• Equipment Setup: Assist in the deployment of new software systems and updates.
• Collaboration: Work with IT team members to improve support services and ensure a cohesive approach.
• Attendance: Be punctual and maintain regular attendance to support team productivity.
• Coordination: Collaborate with vendors, hospital staff, and IT teams to manage and resolve issues.
Ideal Qualifications:
• Technical Skills: Basic knowledge of Windows operating systems, Microsoft Office Suite, and IT hardware (desktops, laptops, printers).
• Soft Skills: Strong problem-solving, effective communication, and a customer-service mindset.
• Additional Requirements: Ability to manage multiple tasks in a fast-paced environment, attention to detail, and the ability to work independently or in a team.
• 0–2 years in an IT support or helpdesk role, preferably in a healthcare setting.
• Proficient knowledge of Windows OS, Microsoft Office, and IT hardware.
Additional Details:
• Pay: $15/hour
• Schedule: 40-hour week: typically 8 a.m. – 5 p.m. Monday-Friday
• Length of Internship: 3 months
• Location: Pine Bluff, Arkansas
