IT Support Intern

Job Description

Job Title: IT Support Intern (Workstation & Appliance Configuration)

Position Summary:
This internship position at CU*Answers is responsible for the end-to-end management of client workstations and CU*Base Update Appliances. This includes the configuration, deployment, tracking, and return of this essential equipment ordered by clients.

Essential Job Functions:

• Install and configure software on new PCs.
• Transport equipment between CU*Answers office locations.
• Set up PC hardware for internal users.
• Configure CU*Base Update Appliances according to specifications.
• Document and track equipment in motion to maintain accurate records.
• Perform basic troubleshooting on hardware setups and software configurations.
• Securely delete data on returned PCs to ensure data privacy.
• Participate in checklist documentation evaluation and process improvement initiatives.

Job Specifications & Qualifications:

• Education: High School graduate or equivalent is required.
• Technical Skills: Strong desktop support skills, including proficiency with Windows 7 and Windows 10.
• Data Handling: Ability to use discretion when dealing with sensitive or confidential data.
• Record Keeping: Ability to maintain detailed tracking records of equipment.
• Organizational Skills: Strong organizational skills are essential.

Work Environment & Physical Activities:
CU*Answers operates in a professional office building setting. While some job assignments are primarily conducted within the office, this role may involve moderate travel for transporting equipment. CU*Answers is committed to providing reasonable accommodations for the physical aspects of the position.

Equal Opportunity Employer & Accommodations:
CU*Answers is an Equal Opportunity Employer. The company is committed to making reasonable accommodations for known physical or mental disabilities of qualified applicants and employees, provided it does not cause undue hardship or impact financial control or member service.