IT Operations Intern
Are you applying to the internship?
Job Description
About The RealReal:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, boasting over 30 million members. Their rigorous authentication process, overseen by in-house experts (gemologists, horologists, brand authenticators), ensures a safe and reliable platform for buying and selling luxury items. The company supports the circular economy by giving new life to pre-owned luxury goods across various categories including women’s and men’s fashion, fine jewelry and watches, art, and home goods. They offer convenient services for sellers, including free virtual appointments, in-home pickup, drop-off, and direct shipping, handling authentication, pricing, photography, listing, shipping, and customer service. The RealReal also operates 13 retail locations, including 12 shoppable stores, where customers can sell, consult with experts, and receive free valuations. The company is committed to diversity, equity, and inclusion.
About the IT Operations Internship:
Job Title: IT Operations Intern
Duration: 10 weeks (June 2nd, 2025 – August 8th, 2025)
Job Description:
The IT Operations Intern will assist the IT team in managing daily operations, including system administration, troubleshooting hardware and software issues, documentation, and ensuring business continuity. This hands-on role provides experience with enterprise IT infrastructure and processes within a fast-paced environment.
Responsibilities include:
• Participating in ongoing IT projects, contributing to troubleshooting, testing, and implementation.
• Collaborating with IT technicians, administrators, system engineers, and network engineers to understand workflows, ensure compliance, and identify optimization opportunities.
• Assisting with small projects like system migrations or upgrades.
• Supporting software installations, updates, and configuration.
• Contributing to the timely resolution of technical issues.
• Assisting with asset management, tracking IT equipment, and maintaining inventory.
• Participating in team meetings.
Required Skills and Qualifications:
• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Ability to methodically troubleshoot technical issues.
• Ability to work independently and as part of a team.
• Basic understanding of computer networks, hardware, and software troubleshooting.
• Familiarity with Windows and macOS operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork skills.
• Ability to prioritize tasks and manage time efficiently.
• Proactive attitude and willingness to learn in a dynamic environment.
Preferred Skills and Qualifications:
• Passion for technology and eagerness to learn new tools and techniques.
• Experience with IT ticketing systems (Freshservice, ServiceNow, or Jira).
• Familiarity with remote desktop tools and network troubleshooting tools.
• Knowledge of enterprise IT systems (Okta or Google Workspace).
• Hands-on experience in IT helpdesk or support roles.
• Knowledge of scripting languages (PowerShell, Python) for task automation.
Compensation: $25.00 – $30.00 per hour (factors considered include location, skills, experience, market demands, and internal parity). This role is not eligible for benefits. A bonus program and incentive pay may be available depending on the role.
