IT Intern

Job Description

IT Intern | EmployIndy

The Tone:
This is an IT Intern position at EmployIndy, an organization dedicated to empowering Indianapolis residents and employers through robust workforce development solutions. The role is a project-based internship designed to support EmployIndy’s overarching mission by directly assisting the IT Director. This position will be crucial in driving significant modernization initiatives, including the reduction of technical debt, the enhancement of the organization’s cybersecurity posture, and the increase of overall technology adoption among staff.

The TL;DR
• Role: Internship
• Location: Indianapolis, IN (In-person)
• Pay: $16 hourly
• Team: Reports to the IT Director
• Mission: To modernize IT, reduce technical debt, enhance cybersecurity, and increase technology adoption across the organization.
• Tech Stack: Windows OS, Microsoft M365 (Excel, SharePoint, Teams), Relational Databases.

What You’ll Actually Do
• Asset Management: Coordinate IT asset lifecycle management, conduct a comprehensive physical inventory of hardware, organize IT closets, and reconcile the asset management database.
• Data Analysis: Review and compare various data sets to inform strategic operational decisions, mitigate security risks, and identify potential cost savings, such as matching HR data with user licenses.
• Process Documentation: Meet with end users to analyze business processes, identify inefficiencies or opportunities for digitization, and create basic process maps or descriptions for review.
• Knowledge Base: Collaborate with the managed service provider to document IT processes, identify areas for improvement, and help build an internal end-user IT knowledge base and communication site.
• IT Director Support: Assist with administrative tasks for various IT projects, including creating training materials, project artifacts, or maintaining project documentation, and support special projects as assigned.

The Must-Haves
• Background: Currently enrolled in or recently completed a college program, or possess equivalent relevant experience. Candidates should have a demonstrated interest in a career within Information Technology, Informatics, Management Information Systems, Cybersecurity, Nonprofit Management, Business Operations, or Data Analytics.
• Experience: Possess a moderate understanding of the Windows operating system and general end-user computing concepts. Demonstrate moderate knowledge of the Microsoft M365 platform, specifically including Excel, SharePoint, and Teams.
• Skills: A general understanding of core cybersecurity best practices, fundamental networking concepts, and relational databases is required. Additionally, candidates should have a general understanding of business process mapping methodologies and project management principles.
• Bonus: Exhibit a strong willingness to learn and adapt to new technologies and processes. Possess the ability to collaborate effectively across different teams, excellent organizational skills, and meticulous attention to detail. Demonstrate initiative by completing assigned work with minimum supervision and proactively identifying and proposing solutions to problems. Maintain a high level of professionalism and discretion when handling sensitive information, coupled with a genuine desire to contribute to a mission-driven, non-profit organization.