IT Intern

Job Description

## Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress.

## Job Description:

About the Role:

As an IT Intern, you will play a vital role in supporting the smooth operation of the New York corporate office’s IT infrastructure. Your responsibilities will include:

• Equipment Setup & Management: Assisting with physically placing computers, monitors, and peripherals at designated user workstations according to floor plans.
• Laptop Configuration: Learning how to configure laptops for users, ensuring all necessary software and applications are installed and functional.
• Network Setup & Management: Assisting with setting up users on network systems, including creating user accounts, assigning permissions, and ensuring access to necessary resources.
• Printer Mapping: Mapping printers to users’ workstations, ensuring proper connectivity and functionality.
• Software & Firmware Updates: Gaining knowledge of how to update software and firmware on all devices to comply with standards and security protocols.
• Email & Profile Setup: Assisting with setting up email accounts and configuring computer profiles for users, including personalized settings and preferences.
• User Training & Support: Providing user training and support as needed for IT-related tasks and systems.
• Office IT Coordination: Helping coordinate and schedule office activities related to IT, such as equipment deliveries, installations, and testing.
• Troubleshooting: Troubleshooting any technical issues or challenges encountered during the office move project, escalating as necessary to ensure timely resolution.
• Documentation: Helping maintain detailed documentation of IT-related tasks, configurations, and user setups for reference and future use.
• Collaboration: Cross-collaborating with various IT partners to gain exposure to different facets of IT.

About You:

• Enrolled in an Associates, Bachelor’s, or Master’s Degree program, ideally in a field related to the internship.
• Strong communication skills.
• Ability to work with an international team.
• Willingness to learn.