IT Help Desk Intern
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Job Description
About the Company:
Ability Beyond is a dynamic and innovative non-profit organization dedicated to its mission: to discover, build, and celebrate the abilities in all people. They foster a passionate and collaborative team environment that values growth, inclusion, and innovation.
Job Description:
Ability Beyond is seeking an IT Help Desk Intern to join their growing IT team. This is an on-site role located in Bethel, CT, operating Monday-Friday from 8:00 AM to 5:00 PM with a pay rate of $17/hour. This internship offers hands-on experience supporting internal users through a Tier 1 help desk system and has the potential for permanent hire based on performance.
Responsibilities:
• Deliver high-quality customer service as the first point of contact for IT support issues.
• Manage and respond to incoming requests via ticketing system (Salesforce), walk-ups, phone, and email.
• Troubleshoot and resolve Tier 1 technical issues, including:
• WiFi connections
• Password resets
• Printer support
• Folder/system access
• Basic hardware/software support
• Track, prioritize, and document all support interactions and resolutions.
• Set up equipment for new employees and support internal upgrades.
• Collaborate with internal IT staff and external vendors as needed.
• Work both independently and within a team setting to resolve user issues efficiently.
• Maintain professionalism under pressure, multitasking between various support channels and priorities.
Requirements:
• High School Diploma or equivalent required. Pursuing or holding a degree in IT, Computer Science, or related field preferred.
• Strong interest in technology and customer service.
• Basic understanding of Microsoft Office Suite and Windows operating systems preferred.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently and manage multiple requests under time constraints.
• Punctual, reliable, and enthusiastic about learning.
Why Ability Beyond?
• Opportunity for full-time, permanent placement based on performance.
• Gain hands-on experience with cutting-edge tools like Salesforce, Power BI, Microsoft Teams, and more.
• Supportive team environment that values curiosity, innovation, and continuous learning.
• Mission-driven organization making a real difference in people’s lives.
