IT Automation Intern
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Job Description
About Company
Panasonic North America is a pioneering technology company and manufacturing firm, established in 1984. Headquartered in Newark, New Jersey, USA, the company employs over 10,001 individuals and is currently in a Late Stage of development. Panasonic North America is dedicated to making a positive impact by manufacturing electronic appliances and providing innovative solutions across various industries.
Job Description
This role is for an IT Automation Intern at Panasonic North America. The intern will be embedded within a core division team, providing support for daily activities and offering technical assistance in data aggregation, reporting, and automation.
Key Responsibilities:
• Automation Support:
• Collaborate with leadership and team members to automate manual tasks.
• Create and update automation scripts and frameworks.
• Provide support to other automation professionals.
• Learn basic intelligent automation tasks using UiPath.
• Perform UiPath software maintenance on production servers, including checking for and installing updates while adhering to the IT change management process.
• Documentation & Maintenance:
• Conduct annual/biannual audits of user lists.
• Maintain a comprehensive list of bots, scheduled run-times, and owners.
• Maintain Server Requirements documentation.
• Maintain the price list for automation processes.
• Maintain documents detailing changes to policies, user guides, SOPs, and FAQs.
• ServiceNow & Project Management:
• Create requests within the ServiceNow system for production publishing (e.g., UiPath system access, shared drive access).
• Maintain demands, projects, tasks, and templates in the ServiceNow system.
• Maintain the opportunity list.
• Review RPA (Robotic Process Automation) demands and projects, escalating any past-due items.
• Review tasks and support tickets assigned to the RPA team, proactively seeking status updates if no activity is observed within one week.
• Collaboration & IT Projects:
• Assist in the development and implementation of various IT projects.
• Collaborate with team members to identify and implement innovative solutions.
• Participate actively in team meetings and contribute to project discussions.
• Content Management & Microsoft Technologies:
• Migrate old files from IBM Blueworks to Microsoft Teams.
• Organize and manage Microsoft Teams sites to ensure logical structure and consistent file naming conventions (e.g., PDD, SDD).
• Assist with Brainstorm software learning platform content management.
• Help with Microsoft Viva Engage content and announcements.
• Maintain content across Microsoft Teams and SharePoint.
• Review new features in Microsoft Teams Public Preview & Targeted Release for relevant content.
Qualifications:
Required:
• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of intelligent automation tools.
• Basic understanding of IT principles and practices.
• Strong organizational and communication skills.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively communicate, both written and verbally, with all levels of business unit and PNA IT Management.
• Eagerness to learn and adapt to new technologies.
Preferred:
• Familiarity with Microsoft Teams and ServiceNow is considered a plus.
